Kohl'sReviews of kohls.com

What a horrible customer service experience. Using AI agents for customer service only works if the system works. Kohl's must have a budget system, because theirs is garbage. Your lack of customer service just cost you a long-time customer.

If I could rate it 0, they made $110 of Kohls cash disappear. I finally emailed the right executive assistant and I received my Kohls cash disappear. Probably had ten hours into it. I thought I would give them a second chance because that was back from Christmas of last year that they did that and they sent me a $15 coupon and I ordered a vibrating chair. They canceled the chair and of course I had to order another item to meet minimum shipping requirements and that order was sent then they canceled the chair so I talked to customer service. They said they had it available and different color so I ordered again and they did the same thing so I have two items I didn’t really want and no vibrating chair. They are as crooked as they come. They like to do a bait and switch and I will never shop there again.

I ordered 4 items with 1-day shipping. The first item came 2 days after the guaranteed arrival date. The other 3 items never came. I canceled the order and got refunded for the shipping I paid for from the online agent but I obviously will never shop at Kohl's again. What a stupid business. They also don't allow you to contact them with complaints about online orders via email so I guess my only option is to post on this website about how terrible their business is. Kohl's is like a far worse version of Amazon that costs more money and doesn't ship the items you order. Don't bother shopping with Kohl's if you want to actually receive the items you've ordered. I don't mind them getting 1 star because at least they refunded the money but what's the point of the business if you're just going to leave me empty handed for the birthday gift I ordered and then refund it later?

Horrible customer service. Super hard to get a hold of. Waited almost 30 minutes and claim they can't look up any charges made from their end. Huge waste of time.

I did a phone order. All I wanted was a pair of pants. First pair, I was told OUT OF STOCK. Every size, every color. Then I'm told her "internet is slow". So I ordered another pair of pants. She asked for my email and name and repeated it back to me. I said I want the order sent to the store. She said its going to "the store". I asked WHAT STORE? She named one three hours from me. I said no! Got it to sent to correct location. I asked for the amount and my order number. Fast forward, I have nothing about my order. I called in. She put the wrong name and wrong email address. My order is in and I paid for it but someone else's name and email address are on the order. So I can't get it. I called in and said cancel the order I paid for. NO, we can't do that because I don't know the name or email address that this woman put into the order. I called Capitol One to dispute the order. She says, "I see the order. And its sitting at the store" She said even though I am correct that it isn't my name, I cannot dispute this order until SOMEONE picks it up!

Well I do believe KOHLS has a Scam tactic for online orders. Bought a nice fall jacket online with 50 bucks in KOHLS CASH. Its been 2 weeks since the order was placed. Kohls of course says its on the way everyday. Now today its arrived so they say in or at the mailbox. My mailbox is an Apartment and leaving it near the box would be in the street. The mailbox is to small for a Jacket to fit into. I called and the Representative was so eager to refund me without an investigation. No picture of Delivery. No information period except sorry there are no more large in-stock. This is an online scam if they are so eager to credit your account then they will make more $$$$ 85 dollar jacket for 15 dollars. This should be looked into for Bait and switch tatic

Terrible customer service and one of the worst support numbers I’ve ever had the misfortune of calling. Wasted 10 minutes listening to the machine just to have it tell me the 15 minute window to edit my order was over. What a WASTE.

I am giving a one star, only because it doesn’t allow me to give negative stars. First I went to kohls to make a purchase, I found two items and scanned them with my phone using the Kohl’s app to get the price. I then went to the checkout only to find out the price had increased by approximately $20.00 between scanning and walking to the checkout. When I asked why, I was told the scanned price included the take 20% coupon, after several minutes of back and forth I told cashier to void the transaction. I then attempted to place the order on line, all was going well, the price was correct. Then I tried to checkout, it said I had to enter a payment method, which I had done and it was showing on the screen. After removing and re-entering the payment method several times I gave up and called customer service for assistance. They could not tell me why I was being charged more in the store, or why their system couldn’t realize the payment information was there, he just wanted me to give him my credit card information, which I am unwilling to do. I asked to speak to a supervisor to see if they could assist in figuring out why their system couldn’t realize a payment method was there and was told they did not have a supervisor available. I wasted approximately 1 hour of my time, fortunately there is a JC Penny about 10 minutes away and I will go there tomorrow and get what I need.