Kohl'sReviews of kohls.com

I placed an order online for pick-up, choosing a less convenient location because that was the only one that showed the product being available and ready for pick-up that day. I received the order confirmation, but nothing else. Eventually, I went to the store to see if I could pick up my order. I was told they don't ever carry the product at that location. When they checked my order number, I was told it looked like it had been cancelled. Almost one week later, I've never received any notification of the order being cancelled. So, the incompetence of their system led me to make a wasted trip to an inconvenient location for no reason. And if I hadn't gone there, I still wouldn't know that the order had been cancelled. This isn't the first problem I've had with Kohl's on online purchases, I'm done.

Ever since Kohl's switched to Capitol One, I've had numerous problems buying at the store and absolutely cannot shop online. They have sent me 4 new cards since last fall 2024. I activated each card then went shopping. Each time my card was refused at the store as being invalid. Finally, I was able to use a card 2 weeks ago. I got a bill in the mail and sent them a check in payment last Monday. Yesterday my payment was returned by the post office as being sent to an invalid address. I sent my check in the envelope Capitol One gave me!!! Their address is invalid!!! I went to a Kohl's store to pay in person this morning and I told Customer Service that I would never shop Kohl's again.

I'm very disappointed with my customer service experience regarding our Kohls Capital One Card. We paid our bill 1 day late because of being on vacation and they wouldn't waive the late fee as a courtesy. We will be canceling our card and disputing this charge.

First off if want to say that I have never gone out of my way to send an email to a company..or write a negative review. So as ridiculous and small as this seems it has got me that upset and disappointed!!  I am a loyal customer of khols. In the past 3 months alone I have placed at least 6 online orders. I was getting my son's outfits ready for vegas today and noticed no black, white or Gray nike socks(order 6640862921). I knew I had ordered some so I looked back at my account and seen yes I placed the order about 3 weeks ago. I got everything else from that order but these socks. When I called customer service she proceeded to insist they was delivered..as if I was lying about getting the socks. If I was going to claim I didn't get something with the thousand dollars I've spent there over the past couple months..it wouldn't be a pair of socks! I insisted I didn't so she told me to hold and then told me the socks are no longer available so I went to my kholes app and had no issue adding the socks to my cart. She then told me her system is updating so she cant do it and that I need to call back! I told her fine just refund the socks and ill have to pay shipping myself because my son needs these, told me she cant help! Over socks! When I have been a true loyal customer..terrible customer service! I deleted my app and will never shop there again!

I had to pick a star since “no stars” or negative stars weren’t options. Made a significant purchase prior to going on a long trip out of country and was told even though the “Kohl’s cash” which had to be used while I was out of the country would be extended for me—I returned to use it the day after returning and was told their POLICY had changed while I was gone so my $50 Kohl’s cash could not be extended or used. Will never spend my money (and will share why with friends and relatives) at any Kohl’s again—there are so many other businesses that honor their word and will get my business instead. Kohl’s lack of integrity lost this customer.

I returned an item that thre CSR said the price was dropped after my purchase so they shorted me 31.00 on the refund. That sucks Kohols. Go elsewhere when possible.

I've never shopped at Kohls before. So I was looking for cotton tops for women. I wanted to know what size in plus is the same as XL in regular, and of course the live chat overseas people don't know what I'm saying & just want me to measure myself & I didn't have a tape measure, & it's a question that ANYONE working for a clothing store should already know. The supervisor knew even LESS English then the last person. I called the next day, complained to an American (fancy that, an American who works at an American company) and that was that. I forgot to order, so the color I wanted sold out. A few days later I put 2 more shirts in my cart, went to go sign up and then noticed they DEMAND a toxic cell phone which I don't use. I only use landlines. Any company that doesn't let you use a landline is an evil corp. Haven't you wondered why they are forcing you to use a toxic cell phone number & you can't use a landline like we used for decades before? I got upset, went to live chat again (this is at night), the first girl said I didn't have to, then disconnected the live chat because I was in the kitchen for a few minutes. The next person didn't understand much of what I said. The supervisor understood LESS. I became LIVID. All I wanted to do was order 2 SHIRTS!!!! I did some name calling and disconnected, then called the next day. I got a guy named Emmett who couldn't understand WHY cell phones are toxic. His first time hearing this. SMH zombies who know nothing about anything just kill me. He thinks it's MY OPINION or belief, not an actual FACT! LOL Yeh right. I have TONS of evidence, plus many people who are sick due to toxic cell phones & of course the cell towers, and that's not even including how they harm your brain, mind control you and spy on you. But I digress. Then he can't figure out what I want when I already told him that i didn't want to be FORCED to use a toxic cell phone. Not much smarter than the live chat overseas people. There's your evidence that he's addicted to dangerous toxic cell phones. He was getting me upset, so I asked for a manager. That's when he wanted my last name. WHY do I have to give you my last name just to speak to a manager??? This company is really really evil, is all I'm thinking. I argue with him. I'm not even your customer & you want to track me by my last name??? Finally he let it be. That's when I get Stephanie. I could tell right away she was pissed at me. No warmth, no how can I help you in a sincere way, NOTHING. I relayed the issues I have and she doesn't speak. I'm like HELLO??? She says is that everything you want to file as a complaint? Yes. NO EMPATHY AT ALL. NO CONVERSATION. She could have cared less & I'll be very clear here, they were both Americans. I said fine, I'll leave a review of how bad you are not knowing that everyone else has also left tons of reviews that are terrible. I slammed the phone down. Later on that night I tried to order as a guest because Emmett said that's how I can bypass the toxic cell phone & the order went through. 5 minutes later, THEY CANCELLED THE ORDER. If you deal with this company, you risk wasting tons of your time. I never even got anything from them & I already wasted 2 days and at least around 1 1/2 hours.

I wanted a Cotton Bed Sheet SET. So, when I saw an offer-bargain with a coupon and "this and that" from Kohl's, I bought the set. To my surprise yesterday, I got a small box with 2 pillowcases. I went online to see what'd happened, and I saw that I DID purchase the SET, which included 1 fitted, 1 flat sheets and 2 pillowcases. I HAVE literally RECEIPTS that can prove it. I have in color emails they sent me. I chatted with an associate to no avail. Towards the end, she told me that the SET is now $226, and that I had purchased $30.24 for 2 PILLOWCASES. Why would I pay $30.24 for 2 pillowcases when I can buy a WHOLE SET (including 2 pillowcases) for the same price?! I returned the pillowcases and lost promotion, coupon and shipping money.