Kohl'sReviews of kohls.com

I had a difficult return since I didn't have the receipt and there were multiple items. Chris, at the customer service desk at the Henrietta, NY store on Saturday, June 21 around 11:15am, was great. She was patient and helpful. I really appreciated that.

A women named Debbie was taking our amazon return and she was all over the place and not the nicest.

Kohls.com has really been bad for the last several months. Orders take so long to arrive. The customer service on the phone or chat is not good and gets dragged out. Although the people you talk to are polite but not able to do anything. I had to call three time to get a non delivery issue taken care of. Label was made but not picked up by UPS to deliver to me. Also, stay on the phone line to take a survey, so I did. They ask the first question and it disconnect...I really can see a difference in the service now. I always hoped they wouldn't close down but their service is going to get them closed down. The clerks in the actual store are very nice.

I used to be a big fan of Kohl’s. On veterans day for Monday shopping, very little items are covered for a discount. Its sad that Kohl’s has forgotten their customers base. This store will probably close, due to customer dissatisfaction.

I use to love Kohl's. They have gone down hill pretty quickly. Inventory is low, many things have to be ordered online. Customer satisfaction is no longer. We should call it customer dissatisfaction. The website is not always correct and Kohl's does not stand behind their mistakes.

Khols has so many good deals .The percent off is so helpful..There is one thing the women cloths are so terrible so bad the styles for big women should be a soft look with sleeves not big flowers or terrible prints.I was in store looking at XL and most of them have to say awful prints it's like it's a store for old women I am old and think this is so bad who ever is the stylist they have to start looking at fashion.I went on Amazon and put in flower shirts the first page so many,bought 2.I hope are Khols does not close other then that I LOVE KHOLS

They're expensive and their products aren't as good as they are pricey seems like most of the things we buy there we can buy the same product somewhere else cheaper

I ordered two pairs of pants through the online site. They were delivered to the store where I picked them up. One of the pairs had the wrong length. I returned them to get a refund. Did not get a full refund for what I paid for them. They deducted the $10 cash award. Later I went back to return the other pair because of improper fit. Again I did not get a full refund. So if you order online you're taking a chance of losing money. Best to buy in store where you can see what you're buying. And hopefully reduce the returns. I feel like I have lost around $20 in refund money because they would not honor the price that I paid for them. What a shame. They have lost a customer.