Kohl'sReviews of kohls.com

I placed an order online on November 4th, they printed a shipping label on November 5th and that's all that happened. I noticed I hadn't received my package so I called customer service. The first person I talked to barely spoke English so I asked for a manager who was SUPER rude.....Whey do they treat the customer horrible because they made an error?? I just want my stuff??? So the PROCESS is they file a "case" and I need to wait and "average" (his words) of 7 days and they will email me?? I asked if they could call me?? Nope they will email me?? I said will my money be in my account in that time?? He said you will get an email?? MIND YOU I AM OUT MY MONEY and NO PRODUCT while they do whatever it is. SUPER RUDE, and did not help me at all. They have my money and I have no product and I won't get any answers for a month after I placed my order. NEVER will order from them again

Please stop with the dirty looking jeans. If your going to carry them please limit it. It was a horrible trip to find my husband jeans today. Very disappointed! Every time I see someone wearing those I think they haven't washed them in forever. I was very annoyed and grossed out over so many jeans that look like that. Seriously thinking about shopping else where. Gross

I have purchased 4 pairs of croft and barrow corduroy pants and everyone spilt in the back from the very first time to about 4th time wearing them. This last pair I had on for only an hour and they ripped They all rip right alomg the point of were the corner of the back pocket is. The customer service at the store sucks when you take them back and want to file a complaint about the pants and will refund only the lowest price which is CLEARANCE price since I bought these and threw the receipt away.

why every time I call my call is transferred out of united states. What number should I dial to speak with representative in the united states.

I have brought my son with me to kohls on several occasions and there never is an available one seater cart. I would always have to carry him around while shopping and then see shoppers without children using a one seater instead of just a bag cart. They either have to make more one sweaters available or use regular shopping carts.

Without exception, every time I order anything from Kohl's online that is not available in store, it has been packaged so poorly the items arrive broken - every time. The last time I tried, I ordered (4) of the same item hoping to get one unbroken one - all (4) arrived broken. With each order of broken items I've had to make a special trip to a Kohl's store. Each time, I'm told that online items are shipped from the store and they don't have proper packing materials... It's time to make some changes. For me, I'm done with Kohl's.

I tried to buy 2-3 43" LG Tvs that were on sale online by was only able to get them in my shopping cart/bag but could not complete the transaction so I contacted them by ph & FB & was told the online site was having issues but is now fixed, however my product is not out of stock and kohls won't price match a comparable product & no stores carry the item. What hassle for poor customer service after years of being a loyal customer. Although kohls admitted their site was broken i lost out on my purchase & no resolution was offered. What a hasell. I'll be share to share this experience with everyone I know as well as those I don't.

I bought a watch in the Kohl's in Peoria, AZ. They've replaced tons of batteries for me w/o ever so much as a complaint. On a trip to Long Islsnd, NY, my watch battery died. I had the receipt for a new battery I got in April with me in my purse. Now it's Oct. I was told it was guaranteed in AZ store. The Ronkonkoma store wanted to not only charge me, but refused to even look at the watch. I had to read number off of back. It was a watch BOUGHT in KOHL'S not some expensive jewelry store watch! Ridiculous. She refused to tell me how to do it as well. Stood on consumer service line for over an hour with people yelling about complaints. Never again Kohl's.