Kohl'sReviews of kohls.com

i honestly feel sad because i ordered over 200 worth of clothes for daughter yet i didnt recieve 0.. still waiting for my refund & its been 3 weeks. 😐

On app menu, when I click on kohls Pay, the app want to send verification code to my cell phones for security reason, but the cell phone number which is shown by app is not my number!! My number is correct under account information and I talked over 1 hour to 3 customer service guys but nobody couldn't solve my problem

I am officially done shopping Kohls with their convoluted prices, discounts, coupons, and lack of customer service. The last conversation I had with customer service that escalated badly and quickly brought me to tears with frustration, I'm done. I ordered $60 on-line merchandise and one of my items ended up out of stock. How does this happen anyway? They had other colors so I called immediately to have them send me another. Should have been an even exchange. They wanted to charge me an additional $10. I know seems ridiculous to argue over $10. On principal, I paid for a b-day gift with gift card and kohls promotional birthday $10 coupon. Why would I pay anymore more the exact same order? I spoke to a supervisor who would not even acknowledge my original receipt or bill and kept insisting I do the math, yet he would not do the math from my end. I found this personally insulting and when I asked who I could talk to above him he lied and said there was no one above him. He worked in an office in Mexico. I said the headquarters are in Wisconsin who is the person above you and he said I don't know, Mr.Kohls. All they had to do was adjust the amount or slapped on $10 more Kohl's cash to even out my bill and produce a happy customer. Kohl's would rather lose customers than provide good customer service.

Phones should say, press 1 for Broken English, 2 for Spanish & 3 for TRUE ENGLISH. Placing a $500 order has literally take hours. The shipment came in multiple pkgs and days. Now I need to call again to get a RECEIPT. Yes, just a receipt since the 50 emails only show unit prices. I've now spent hrs trying to get an itemized receipt showing sub total, tax and total. After hrs on the phone again, still didn't get what I asked for. They continue to send pking slips. Omg Do other countries not know what a receipt is Never never will I use kohl's. Com again Less painful to walk through a blizzard in Polar Town then use kohls.com

I ordered three pairs of jeans online and then got an email almost a week later saying that one of the jeans had been canceled. I did not get a refund or an explanation as to what to do to replace them. A day or two after that I got another email saying a second pair of jeans in the order was canceled. First of all, I was upset because this was very late to be finding out they didn't have these in stock. Why didn't it say they were not in stock when I put them in my shopping cart? Anyway, for some reason I got reimbursed for the second pair of jeans in Kohls cash. I sent emails to customer support and they assured me that they could just replace both pairs of jeans and give me free shipping. I just got off the phone with a customer service agent who put my jeans on order and said they should ship, but she made me pay $13 for some reason. I argued with her for a while that they had already been paid for and that somebody promised me they would honor the original price. She continued her nonsensical argument as to why I had to pay the $13 and finally I just gave in and said fine, charge my card $13. It wasn't even worth it. But I'm very unhappy with the whole experience. By the way, it's been over two weeks and I still haven't received the one pair of jeans that should've been in my original order.

Do NOT purchase a gift card from Kohl's! If it is lost or stolen, they will not replace it, even if it was purchased with a credit card. They have the ability to track gift cards and cancel and replace but it is "not their policy" to do so. I think this is an extremely sorry practice. Now that I know, will not do business with them again.

Had to return pair of shoes to Kohls.com because I don't have a store near by. Now I am fighting to get my money back for almost a month. No body knows nothing, they promise to look into it and call me back, but no body ever did. I called at least 5 times, and all they do is open a new case for me. Last time I had a chance to talk to one of the supervisors (Tin), she promised to resolve an issue and call me back within 24 hours. Also told me she will apply credit of $50 to my account towards my next purchase. 10 days went by, she never called me back. So I called them today again, and spoke with supervisor named Gabriela. She was rude altogether Told me that they did refund $30, and they will send me $20 Kohls cash within a month. Even though there was another items in this order they could of applied my Kohls cash towards to. They decided to charge me full amount for that item, and use my cash towards the boots I have returned. And when I asked her about the $50 credit that Tin had promised, she said I do not see anything like that under your account, and we don't offer anything like that anyways. Very not helpful customer service, makes me very disgusted. So, if you don't have Kohls store near by, don't waste your time and money shopping at Kohles.com. There is always a good chance you will have to return something. I am going back to Macy's and Nordstrom.

I use to love Kohls but I placed an online order that had two separate shipments. My second one never arrived after the due date so I called and Kohls said UPS has it n UPS said they never received it so I called Kohls back and they said oh they never even packaged the items bc they were sold out. Well of course it's sold out by now. Today is 12/04 and I placed my order 11/23. Funny thing is that 4 of the 6 items were still in stock. So why didn't those ship if that's the case? Plus I had previous occasions where they emailed me to inform me if something was out of stock. I never received anything this time. I had to make the call because it was way past the delivery date and I still haven't received my second shipment. Well they put in a refund for me but I'm still not happy. The first time I had a problem was when they wouldn't let me do an even exchange on the same exact item because that item went on clearance. So they told me I either lose my $10 Kohls Cash or pay $10 to exchange sizes. I loved Kohls but I really don't wanna shop here anymore.