Kohl'sReviews of kohls.com

Have been a kohls customer for a long time. Thought I would try online order with pick up at store to save time HUGE mistake. Spent all mornings nag shopping for items, applied my discounts, kohls cash and rewards and placed order. Received text indicating I would be notified once order was ready for pick up. The site indicated it would be about 2 hours, I was sceptical and figured it would take longer. About 5 hours after I placed the order I went to check on it. I looked in the email, and there was no order summary. When I called kohls, guess what? They said No order was placed, yet oddly enough there was a $53.00 pending charge on my account, and all my kohls cash was gone, as well as my rewards points. I spoke with several people , most were clueless and useless. One was somewhat helpful but unable to reinstate my cash or rewards. Someone is suppose to call me back Tuesday because there is a lbackup in the dept. no kidding I'm sure I'm not the only person they hosed. Sad thing this was for my Salvation Army Angel tree Christmas gifts. Will absolutely never order on line again

This is my first time shopping in Kohls online. I placed the first order on Nov 24 for Balck Friday deals, a TV of $249, today is Dec 3, Kohls doesnt even know where the TV is, customer service asked me to wait 21 days until Dec 13, and if it still doesnt arrive then contact them again! Another "supervisor" is even more "awesome", she suggests I can cancel the order and place another TV worth $699 with 15% discount! The worst thing is they blame UPS, but "Label Created" status means UPS has not physically received the package yet. Kohls just lies and doesnt even know how to find my TV, and doesnt want to take the responsibility. I'll see when my TV can arrive. The second order is Playstation 4, bought and paid on Nov 24, also for Black Friday deals, and on 26th I was told the order was cancelled because the item was out of stock. Then why do you sell it online? Don't you have an inventory management system? On 26th Black Friday is already over, where should I go to buy? I chose Kohls on Black Friday instead of Walmart and now I am so regretful. Besides, today is Dec 3 I still dont get refund yet. The third order is five items, I paid $183 using both Kohls cash and my credit card. Then one of the items was again cancelled due to out of stock, which is worth $59. Then I was only refunded with $26 to Kohls cash for next purchase! How convenient! This is my first time shopping at Kohls and this is the first impression, so disappointed. Yes they have discount and cash back, yes their representatives are polite, but that won't change the fact they treat you like idiots and don't care about your reviews about Kohls. They just dont solve the problems caused by their own faults. Actually for Black Friday I also bought online in Amazon, Walmart, Best Buy, Clinique, Puritan and I have received all already and nothing was cancelled. Kohls, so disappointed.

Long story short. Ordered two pair of pants with birthday discount and the total came to $53.98. Due date for payment was 11/20/16. Full payment was posted 11/23/16. Bill showed up today for late charge of ..... wait for it ...... $27.00!!! What the hell? 3 days late and a 50% charge? Believe me, I am spreading this story far and wide, on every social media account and every review site. DO NOT SHOP KOHL'S AND DO NOT, UNDER ANY CIRCUMSTANCES, USE THEIR CHARGE CARD!

I love Fiesta dishes. My local Kohls insists on stacking the place setting boxes on their side. Every one I open, is scratched or chipped inside the box. They charge full price for items that were discontinued more than 5 years ago. Yes, they still have cinnabar, a color that was discontinued in 2010, and they are charging full price. I actually called for the store manager to point this out. He blew me off. I called the home office, and they directed me to that manager. They don't pay attention to feedback, but maybe you, dear reader might. As to shipping, They had some exclusive Fiesta items, which I ordered online. A box of shards arrived. They were bubble wrapped, but no padding around them to stop them from banging around in the box. It was awful. They had no replacements. The store has checkstands on on the ground level, and Fiesta is on the top floor in the back. Their shopping carts are soft bags and make getting any unscratched piece you find to the checkstand quite a feat. I prefer to shop elsewhere. I recommend you do the same

It's about to be 2 hours on hold and I have yet to speak to anot actual person. Kohl's sent me a coupon via mail that it's not working online. At this point, my time has been wasted on hold and the coupon is just not worth a 2 hr wait. I have now wasted to hours of my very, busy schedule and lose out on my coupon. And yes, as I am writing this review, I'm still on hold. This is not the first bad experience that I've encountered with Kohl's, it's been several screw ups that I've dismissed but this is just outrages. If there was such thing as 0 stars, that would have been my choice.

Ordered an item for a great price on thanksgiving day. Eceuved confirmation and credit card was charged. Monday morning received an email that my order was being canceled cause it was out of stock! 4 days later!!! Called and talk to numerous people who could barely speak English. Was told there was nothing they could do. Asked to talk to a supervisor and was told no and was hung up on. Never shopping Black Friday with kohls again. Could have went somewhere else and got my product and not told 4 days later it is out of stock! Poor customer service and no professionalism!

I placed an online order for 3 items; 1 pick up in store, the other 2 shipped home. Kohl's charged my card the full order amount, plus a second charge for the items shipped. There was no disclosure this would happen when I placed my order. Attempting to deal with customer service was a waste of time. All they could say was the additional charge was their standard procedure for split orders and the additional pending charge should be removed within 24-72 hours. I've never had a company do this. Terrible, unethical company policy.

So I guess shopping online at Kohl's is a huge risk. You may or may not get what you ordered. I chose Kohl's over other online stores on Black Friday based on their deals, but after spending a lot of time and placing my order, getting a confirmation by email, my order was cancelled with no reason given. When I called customer service I was told they were just out of stock on every single item I ordered. And sorry for the inconvenience but nothing we can do. No other solution...just "sorry about that." Really?! I can understand one item but all 7 different items??? I shop online all the time and I have never had this happen. What a joke! Why would anyone order online at Kohls if theres a chance you could just have everything cancelled after the fact? Why bother wasting your time and losing out on good deals on other sites that will honor your order?! There are way too many other choices and competition for Kohl's to treat customers like this.