Kohl'sReviews of kohls.com

Buyer beware!!! In June I purchased a Fitbit Charge2 from Kohls.com. When I tried to return it to a nearby Kohls' store, I was told that it could not be returned because the purchase was made over 30 days ago. I was unaware of this policy. I had 7 pages of printed information regarding this transaction, and no place did it say no returns could be made beyond 30 days. I had the receipt and it was obvious that the box had not been opened. I then called the Kohls' corporate number and was told the same. Calling Kohls was not an a fun experience. Expect to be put on hold for up to 40 minutes, to not get a return call after leaving a message, to continually get a recording without being able to talk to a person. I wasted several hours and several days trying to resolve this issue. Kohls is NOT customer-friendly.

Rude customer service and lost a ton of money for items returned. Will not shop there again.

Called customer service to voice complaint and ask some questions about their VERY VERY convoluted web page. I've been on hold for over 20 minutes now... the music is still playing. This is absurd. It took me nearly a half hour to order a package of socks on their web page. I've never seen such a disorganized piece of garbage. They should follow the models of the Chinese. I can but from China in 10 seconds!

Called with an issue with my account. Customer service was not willing to help out so I asked to speak to a supervisor. I was on hold for over 35 minutes and never spoke to a supervisor because they disconnected me. I got on line and send them a message and reference to this and the response I received was that they could not resolve my issue. I've been a long time customer who will no longer be a customer.

Fraudulent charges on Kohl's card that was accessed through Kohl's shopping account. The first notice I got was through a bill, even though when I FINALLY got through to them they had known for four days. All of the phone lines I tried to call based on their website and a customer service chat were greeted by a message that all circuits were busy. Absolutely no attempts to retain me as a customer. Horrible customer service.

Purchased a $150 radio/record player and I started having problems with the sound after five months. Now it's too late to return to Kohl's and I have to shell out $30-$40 to send it back the manufacturer for repair or replacement and it'll probably stop working a few months after getting it back. I'm done with Kohl's.

Ordered online for two shirts paid over 8 bucks for shipping took over a week to get my order . Made a order with Wall Mart took 2 days free shipping

Would rather have a late fee than keep a customer.