Kohl'sReviews of kohls.com

Online bill pay is just really bad. The worse of any company I have ever seen. You would think it was just invented and it was 1970. No debit, really? I can not log in with Chrome, my correct user id never works and the system is down all the time. They use Safari or Firefox, really??????? They keep asking for my 12 digit account number when the account numbers on my bill has ten digits.They need to jojn this century. I won't shop there anymore because it is such a pain using and paying for my credit card bill.

10/13/2017 I was in Kohl's in Blue Springs Mo. today and I was looking for a vaccum cleaner. The vaccum I was interested in did not have a price on it . I also was looking for a deep fryer and the only deep fryer I was able to locate was the air deep fryer. The purchase would have been probably around 300.00 dollars. But I had to walk all around the store looking for an associate. Finally found one by the ladies appeal. He said that was the only deep fryer they had and an associate would meet me in the back. He did not offer to try and help just simply said an associate would meet me in the back. So once again I headed towards the back and the lady that was headed back said I should push a button at the kiosk center. Wrong I was not there to do the associates work for them. Then she said I needed to understand that they were a small store. Once again I am not interested in the stores problems I was just there to make a purchase of which I did not. The store only had the air deep fryer and did not get a price on the vaccum she did offer but I was already upset with Kohl's and I just said forget it. I have had similar problems with this store location. I can go to other Kohl's and not have this problem.

We ordered fine China from Kohls online. We ordered service for 8, but they delivered service for four. When we called to find out if another box had been shipped, they were unable to tell us. Their computer system just didn't know! They had to create some sort of case and investigate and the investigation would take 72 hours!. Something that Amazon could do with a dozen keystrokes, no problem. The utter incompetence of this organization is beyond belief. Amazon is putting these guys out of business and they deserve to goniut of business. DO NOT ORDER FROM KOHLS ONLINE!!

I love ordering from kohls online I was able to use over three coupon codes great discount and free shipping beautiful clothes for the whole family and great shoes thanks kohls for amazing shopping experience

I will never shop or order online from Kohl’s ever again. In September 2017 I submitted an online order for a variety of stuff amounting to $200. A couple days later I looked in my email to see if the order had been processed and shipped. I found an email in my junk box saying that the order couldn’t be completed and to call the customer service line. I called and spoke to a kind customer service representative, named Michael. He assured me that they just needed to verify my order since it was such a large one. I understood and gave him the information he requested. I then asked him to apply a 15% discount on the order that had been emailed to me. He processed the order with me on the phone and assured me it would ship soon. I never got an email with the tracking information for the order, so I called customer service again after the weekend and had the worst experience with customer service I’ve ever had. I talked to a woman who said it didn’t look like my order had been processed at all. I said that I had just spoken with another representative two days prior who assured me everything was fine with the order and that I had verified who I was, etc. She then said I would actually need to go into the store to verify who I was. I was stunned, and asked what?? She said there was a new policy and she couldn’t do anything to help me unless I went to the nearest Kohl’s store to verify who I was. I asked to speak to the supervisor and was transferred to a man. He reiterated what she said, and I was like, that wasn’t the policy when I had spoken with Michael, the first representative I had dealt with in this mess. He said it was recently implemented. I asked in what world did it make sense to make a customer who ordered something online to go into a store to address this issue. It was such an inconvenience for someone like me who was moving from one house to another, working two jobs, and a full time student. I then told him to just cancel the order because I wanted to take my business elsewhere. He again told me he couldn’t because I needed to verify who I was (and couldn’t just do that over the phone). Since they were beyond unhelpful I went to the Kohl’s in Redmond, WA where I went to the customer service counter and explained the situation to a nice girl and her supervisor. They were both as confused as I was as about why I was redirected to a store. After about 45 minutes of the supervisor playing middle-man on the phone with customer service I was finally told my order was processed and an email would be sent to track the package. The reps there were WONDERFUL and very sympathetic to my situation. I asked if they could expedite the order since it was almost 2 weeks past my original order date. They said they were unable to do so. My order was processed and my items were shipped to me almost a month after my original order date. Since I had ordered so much, I had accrued $20 Kohl’s cash. Against my own better judgment, I decided to order another item online to use the Kohl’s cash. I’ve just now discovered that this order cannot be processed. I’m not entirely sure why Kohl’s has the option for online ordering since they make it so difficult for customers to actually receive the items they’ve purchased. I’ve been a loyal customer to Kohl’s for many years, but because of all the headaches I’ve endured in the last month—I’m done. I won’t ever shop at Kohl’s again, and I plan on loudly voicing my opinion and story to my friends, family, and colleagues about the lack of service and the notion that Kohl’s supposedly cares about it’s customers.

Nobody should stop at kohls online or in store. Bad staff.they charge for items that you didn't receive. Haaaaaaate this store.Go out off bussines.

I am pretty sure this company will go offline and off the market pretty soon. Kolh's credit card department charged me late fees that were double as much as the payment even though I was on an auto pay. the auto pay failed and I was changed two months in a row. This is how they make money because I do not see how. I sent an email and they just apologized and did nothing. In my case I loose a 100 bucks, but I am pretty sure they will lose even more once they see all of the bad comments. Plus, customer case is the worst experience. Bye Bye Khol's.

Kolh's credit card department charged me late fees that were as much as the payment even though I was on an auto pay. They told me the system stopped the auto pay without telling me. It appears this was done so that they could try to make extra money from me. I don't trust this company and I suggest being very careful because you could end up paying a lot more than expected and even damage your credit using Kolh's.