Kohl'sReviews of kohls.com

Our kohls account was hacked while making an online purchase. We were told two new cards would be sent. My husband received his but I didn't. I called and was told it would be sent. Still didn't come. Called and asked to talk to a supervisor and was told it hadn't been sent. Since I it was going to take several weeks, my husband tried to activate his and was told it was an invalid number. Asked to speak with the same supervisor and no one knew who she was. Another concern was with recording while I was waiting. It stated yes rewards customers get ten dollars extra bucks on birthday. I found this not to be true. It is randomly determined.

Reference to purchase at Kohl’s Our daughter purchased us a Neato Vacuum for a Christmas Gift. So we attempt to return and upgrade to a larger one for our home. We were told we couldn’t. Then we attempted to get a refund. Our daughter paid $300.00 cash and 93.29 on her debit card. When she done this. The saleperson said to get $70.00 extra in Kohl’s cash to spend on something else. So she just order white Towels for that. At the time of the first visit to exchange they would only give us back $316.00 dollars out of the 393.29. spent in real money. Was told to Bring the whole purchase back in and they would credited all. So here We go another trip. Now mind you and two hours trip to go there each visit. Then by the store manager on Jan 19, 2018 would not refund us our total money. Again the $316.00. and would put the balance on Kohls cash. Which we actually Gave $393.29. Just a very upset and disatify customer. We took only the cash on the vac. And kept The towels and went down the road and purchase what we wanted. Bad business on Kohl’s part. We will never shop or order again. Which we All did a lot from them at Christmas. So long Kohls At Hixson Chatt, Tn

Hope you never have to call on erroneous charges. Called late December and representative agreed 2 ‘purchase Adj Mechanicsville Store’ we’re mistakes. They charged twice for an item being returned. The item was already charged by ecommerce. They did only one credit for the return. I was told it would be taken care of after the new year’s weekend. It is now Jan 9 and no sign of the adjustments. Sat thru horrible phone system 3 times (I don’t need to hear ads before I’m put in the queue I need!) and was hung up on twice. 3rd call asked for supervisor. She and the entire cust sercice system are unable to help. It’s in the hands of the back room and no one, including the call center can talk to them. She did give me a new timeline. 2-3 week’s! All for the store’s mistake, I canceled the order because it went to the wrong store and I didn’t have time to travel there. But seems the only way I can resolve this is to go to that store and hold the managers hand while she calls someone on it. No accountability!! I have never been upset with Kohl’s before and I’m a 15+ year customer. That may end as I never want this frustration again. I

I only gave them one star because one star is the minimum. This was the worst company I ever dealt with. Their customer service is overall incompetent and that is a nice way of putting it. I spend numerous hours with their customer service-you name it: each customer service person was in a different country: Philippines, S. America, etc. Asking to speak with a manager never helped (automatic hold time 15 mins, then a convenient disconnect) After writing down the name, along with reference numbers of each person -Incredibly, I would be told "there is no record of Of that person or reference number" The customer service reps could come off as friendly but then incredibly they would just lie (yes we will fix that problem, yes it has been forwarded and I see your record and credit have been corrected and notified (lie again-never happened). In addition to this horrible real life nightmare, Kohls updated their online billing and converted one old site to a new version without telling customers, so when I searched my bill, I would see a zero balance, with no paper bill either. I believed I then had a promotional deferred billing as they had done in the past. Only did I find out later I was not looking at the right billing site with a new card and new site for billing. I paid in full when I discovered this and they called I apologized and tried to explain, But oh no, even after I told them all this, paid immediately and explained, they hammered my credit with a red mark on my record from KOHLS. They not only wasted hours of my time as I mentioned above by calling (they could have been honest and told me they couldn't change anything in the beginning), they lied constantly. when I contacted trans union and gave them names and information as well, they sent me a record that kohls had actually ADDED another red mark on my credit record! of course this was ridiculous since I had paid in full and closed my account, but more evidence of how vindictive and evil they are. I had already cancelled my paid in full account with them. People PLEASE note how many more ads they are running as they are losing customers, this is why. I run my own business and have no more time for these incompetent despicable people. I could never imagine treating people like this, hardworking honest people who honestly try to resolve a mistake and then are treated like this. I have spent my whole life working hard and paying bills on time for over 45 years-you name it I paid paid it off on time. College, cars, houses, kids, etc. now this? Treat people with dignity and respect. Just so you know, I have never had any other problems with anyone else-and had a top credit score before these wild dogs tried to ruin it. Too bad they can't though because my great credit report was based on years of hard work, so it is obvious if I ever even need credit. Warning.No one in their customer service cares, they will tell you one thing and completely lie. No conscience- awful don't let it happen to you- I just want people to know what they are in for. A company that will ruin you in an instant for trying to do the right thing is not one you want to patronize-I was a perfect customer who had a problem due some confusion primarily due to THEIR mistake, they did NOT want to admit that. Stay away!

I don't mind the store itself. I CANNOT STAND their online shopping. NOTHING is available for store pick up. I had some Kohl's cash to spend and so I thought I'd quickly choose something that I could pick up on my way to work in the morning. I spent hours trying to find something I wanted that I could pick up in-store. I searched nearly every dept. and nothing was available at any store within 50 miles. I finally settled on some hand towels, simply because that was the only item that was available. I also have previously ordered items which were canceled by Kohl's. I had a reward that I used, which was not returned to my account even though I was not the one that canceled the order. After spending more hours talking with customer service about this, I finally got a credit, but it really hasn't been worth all the hassle. I am ready to quit shopping online at Kohl's, and since that is how I do most of my shopping, I guess that means no more shopping at Kohl's.

Khol's didnot deliver an 400$ item and on calling them numerous times keeps saying they will refund but doesnot refund the amount. Every time the customer representative give the same old status they gave on the first day of the compliant, that UPS is searching the package. UPS had called me long before and said they acknowledge they had wrongly delivered and lost the item. But khols keeps saying they have no update from UPS.

I bought items from Kohl's online about two months ago. The items were returned to them because the carrier couldn't find my address. I've been calling pretty much every week regarding the refund of those items but none is helping me to get my ,$84. I don't know what to do anymore. Is this how Kolh's make money? This is the worst store ever and I'm never going to buy anything from them again! Please give me my refund!

I didn’t receive an item from my online order I sent in a chat with a cs for help got an email w/in 24hr staying my order was delivered that I should check with my neighbors and my family or around my house. Really!!!! If I did get it I wouldn’t be calling. So I replied with an email and called the CS line got transferred cause the first person I guess didn’t know what he was doing the second rep I talked to he said he can just give me a refund but couldn’t tell me how much the refund was. Smh bad customer service all around. Got transfered and the the other guy couldn’t answer any of my questions it was just silent pause. It’s not my fault the item wasn’t shipped and you can’t send out another replacement cause what it was on sale and I used a promo discount on it. Really, Smh I will nvr order from Kohl’s again or shop at Kohl’s again.