Kohl'sReviews of kohls.com

I purchased 3 gift cards 1 month before needed for Christmas online. I keep waiting and waiting for these to arrived. I contacted kohl s almost 11 times w/ this issue and have an incident number I keep receiving emails trying to resolve issues and nothing so far.. I purchased new gift cards to send on time. Then 3 weeks later the other gift cards were delivered .Because of this store faults, I am having the running around with this issue. Kohl's use to be very nice place to shop. Now it reminds me JCP(which is getting better now)

I regret it DEEPLY! THOUGHT I WOULD TRY KOHLS ONLINE SHOPPING FOR THE FIRST TIME! ***ZERO STARS*** The order was a disaster, and might I add that I was treated very rudely AND IN A DISRESPECTFUL MANNER by its phone associates. I placed an Order (which never arrived) and inquired about its status. I was told the tracking number was wrong and the package was not able to be located. Kohl's representative assured me they would open a case inquiry, they never did it, and no one at Kohl's EVER reached out to me about my reimbursement or order (not a phone call, not an e-mail NOTHING). It has been a NEVER ENDING NIGHTMARE!!!!! Save yourself the frustration and most importantly the TIME you will have to spend chasing and babysitting these people! I Called 3 TIMES, WAITED 1 MONTH, SPOKE WITH 2 SUPERVISORS, AND NOW WAITING 7 DAYS FOR MY MONEY BACK! I HATE KOHLS, NEVER SHOPPING THERE AGAIN!!!!!!!!

Placed an order online and order was missing an item. Customer service told me I needed to wait for a refund and re-order. Why should I have to pay again for an item I already paid for and re-order? That is unacceptable. I got the run around that they have to have a new order as they cannot re-ship an item. Fine, place a new order at no charge and ship the item I paid for, it's not that difficult! After reading reviews sounds like this is a common occurrence and everyone agrees their customer service is horrible. I will never shop at Kohl's again!

I purchased Woman Ankle booties for 70 dollars and paid 29.99 to get them here Asap for a christmas present and the booties are in HORRIBLE CONDITION. I have ALWAYS shopped at the stores i have spent OVER 1,000s of dollars through out my years and sadly i am done shopping there. I Called to Kohls.com and they werent able to help me with anything. Thanks alot!!

A package for Christmas supposedly delivered to my home but never made it. Kohls will not refund my order. Very upset its been over two weeks with no response.

Ordered two flannel shirts from Kohl’s; received in 2 days! Great quality I will use Kohl’s again. RC

I am so disappointed with the online service. I placed an order on the 8th of December and used a $50 gift card for part of my purchase and the Kohls cc for the remainder. I have been waiting for my order and called they asked me for a order number. I told them I didn't have it and they told me there was nothing they could do for me. Sine I purchased as a guest and didn't sign in they said no way to track my order. I am now out my $50 gift card because after I placed my order I tossed it into the trash since the balance was now zero. The man that barley spoke English told me that I was ridiculous for throwing it away that I should have saved it. So I am now out my Christmas gifts and $50. Thank you Kohls....I think your online customer service is ridiculous as well!! Just lost this customer!

I am furious with this moronic error, but even more furious with the incredibly horrible customer service! Kohl’s has hands down the worst customer service of any store I’ve ever shopped!! Kohl’s could really learn something from Amazon as they have amazing customer service! I placed a $200 dollar order last Thursday, 12/14/17. Today, the 18th of December I received someone else’s ordered product with MY shipping label on their box! This mean THEIR shipping label was more than likely placed on one or more of my orders!!!! I called customer service, (AN ABSOLUTE NIGHTMARE), which was not located in the states, and was given zero reasonable solutions! The man (Juan) had the audacity to ask me to return this suitcase to Kohl’s as if I work for Kohl’s and for free. HELL NO I WILL NOT PARTAKE IN, OR BE HELD RESPONSIBLE FOR FIXING KOHLS F’ UP! I ordered online for a reason!!!! Then, the idiot tells me we will sit and wait to see where my TIME-SENSITIVE orders end up, further wait for the person to phone Kohl’s, to then return my order and then finally Kohl’s will ship my purchased order. WORST “SOLUTION” EVER! No way in hell, relying on this crap idea, would I receive my order as promised by the 24th of December (IN TIME FOR CHRISTMAS). I ask to speak with a supervisor, I then get placed on a 20+ minutes hold, which goes nowhere but to a survey. Omg insane! I call again and get put through to yet again the foreign underpaid call-center, I ask to be transferred to a call center in the United States of America, I then am transferred to a Spanish speaking rep 😡, again I ask to be transferred to a call center in the United States of America, FINALLY some woman named Asia answers and confirms she is located in the states. But, she’s not much more helpful as she too has trouble grasping the issue well, she has terrible customer service skills just like everyone I’ve spoken to previously, and I’m now on a silent hold for over an HOUR! I will never ever ever shop with Kohl’s again, and I will convince many others not to as well. I have a 3000+ following on Facebook alone, and every single family member and friend I know I will convince them too to shop elsewhere as well.