Kohl'sReviews of kohls.com

Bad online service ordered online in November. Ordered an adult coat received a baby PJ called to ship the correct item to me they said sorry but I have to buy again. and wait 8 days for refund of my 2nd order this was December 8th its 12/18/2017 no refund yet. I called them and they resubmitted my request and have to wait another 8 days ??

Ordered a set of crystal wine glasses online; even got a discount. Waited six days for delivery, and after not being able to track my shipment via UPS, Called their on-line department, to find that my item was out of stock. They credited my VISA, but this was gonna be a Christmas gift, and the only way I found out my wife wasn't getting a gift is by my own effort and feeling something was wrong. I'm NEVER gonna buy anything from Kohls On-line, and if I ever go into an actual store, will be loaded up on coupons.

Kohl's "hassle free return policy" is a cruel joke that Kohl's seems to enjoy playing on their customers. They regularly stock and ship items that have the wrong size printed on them and then offer only two options for a return. You can either go into a store, which not all customers can do, or place a new order and trust the Kohl's associate to actually adjust the price on the new order and not double charge you. I've been through this "hassle free" process a couple of times and they NEVER fail to double charge and run you around for weeks before actually MAYBE getting it right. This is the ABSOLUTE WORST return process I've ever experienced. If I could give zero stars, I would.

Was never called to tell me my online order was in, never called to tell me my online order was cancelled. After calling three times to find the order at Springbrook Medows store in Holland Ohio I was never told it was canceled and refunded, just that yes your order is here. So went in and after three sales reps. Tried to find it under the spelling I gave them for my name, my cell number and a order number, still could not find it. I simple ask for them to check behind the counter and it was there like I was trying to tell them all along. But then I was told it was cancelled and I would have to rebuy it. Ok I say how do I know it was cancelled? She said you would have gotten a email, well guess what we never received a email when we ordered it to confirm the order or when they refunded it . So manager who was not helpful came out and when I tried to tell her about not receiving any emails she talked over me and very loudly. So guess what Kohls I said forget it and walked out. Poor poor customer service from the online folks and from manager at this store. You lost a sale Kohls and a customer. This order was so difficult and honestly if I did not call on the Oder myself I would not have even known it was in. So really it is the online folks who did not call to let me know or send a email it was there as well as the rude manager at this store who Fault it is that you have lost a customer. I will not be shopping at your store again.

I have been shopping at Kohls for several years. I went in today and just make a comment to the clerk that I had forgotten my discount that I had received via mail and wished I would have brought it as it was 30% off. She went into a rant that I needed to remember to bring it with me because I couldn't expect her to believe that every one that said they had 30% off, had 30% off. She continued to berate me and I had only made a statement. I am very disappointed in Kohls and the service. I will be moving my account and money to J.C Penneys. This was humiliating and rude.

Ordered 14 items on 11/23, all were ready for shipment by 11/27 all money was deducted from my bank account on 11/29. fast forward to 12/7, tv still not shipped, go on chat, they are making my issue a "high priority"! Doing an "investigation"! Will hear back via email 24-48 hours. 12/10 no word, chat again. Told that my order was cancelled due to the tv being sold out, I was upset, wanted a tv. My money was going to be refunded. 12/11, expecting my refund...nothing call and am told that my refund was processed successfully, I will get an email when the tv is available, I can purchase for same price and he added a couple of promo codes. 12/12 no refund chat again am told that they are "investigating" why my tv wasn't shipped, duh, I can tell you that, making my issue a "high priority". Told them to cancel my order and refund my money, that a manager needed to be notified. He said it takes 7 business days to refund my money, I ask if it's 7 days from today, yes it is!!Why not 7 days from the 7th? Call 800 # told that another dept. is investigating and trying to find me a tv, (I ordered another from Walmart Monday night). Asked for a supervisor, he too tells me a refund will be sent, I asked for a date he said 7 working days, I said "no I want a date" he counts and says December 18th!!! Never notified that the item was sold out, found documentation that money would not be taken until item shipped. Found many complaints on line today, thinking that a class action law suit needs to be filed! I will be visiting my bank tomorrow, with all documentation, including screen shots of chats, cell phone records of phone calls, original order and cost and screen shot of my tv sitting in my account not shipped! I am sure I will get assistance and direction from them as to my options. Would like to see Kohl's no longer permitted to debit accounts!

I ordered the kitchenaid online during black Friday. I waited a week to receive my order and nothing. I checked the email I got saying it had shipped, but when I would click on the tracking number it would tell me to check back in 12 - 24 hours. So I wait. I check again and still the same thing. I call on my order on a Sunday afternoon, the guy tells me he sees where it was delivered and since I didn't get it, it would have to go through a claim so they could track where my ordered ended up. He takes my info and tells me to wait 24-48 hours for an email and someone would get back with me. I wait again. Still nothing. I call Tuesday and the this guy tells me the person I talked to on Sunday put my information in wrong. Here we go again!. He tells me the same thing wait 24-48 hours and again I do. STILL NOTHING. Call again Thursday this time i got a lady she tells me oh this takes 7 days for someone to get back to you. By this point I'm over it. I call again hoping to get someone that could give me good news. I call and I S*** you not he tells me 10 days!!! 10 days. No no!. I hang up and I'm like okay I'll wait till Monday and if haven't heard anything they are getting an ear full. No email no call by Monday. I call Monday and the lady finally finally tells me my package never got to ups. And since it's been so long they have to issue my money back. I asked her can't I just get a new one sent and she tells me no I'm sorry it's been to long and we have to issue a refund that can take 5 -7 business days. Or I can order another one but I would have to pay for another one!. So safe to say I did not order another one and currently waiting on my refund!. Kohls lost my business!. And plus their pricing is ridiculous. I'll be shopping elsewhere.

Kohl'S has always been good about online orders for me and the people in the stores are beyond helpful. At one store the sales team helped my grandmother get all the ornaments she wanted, even if it meant climbing on ladders and pulling them off trees on displays. My only problem is sometimes it's hard to find sizes in their store because they don't carry many of that size or item.