Kohl'sReviews of kohls.com

Your website is absolutely horrible and very frustrating to maneuver. I am thinking about closing my account. I dread going to your website.

Worked for this company for 2 years. During our interviews, they asked us to open up a charge card. Obviously you want to open one to make them happy for the job. They will do anything for those charge cards. Miserable place. Now I’m stuck with a charge card that I only use for Christmas for my mom. I forgot how to log in to pay the bill and they inform me that I have to over pay because I missed the date. They had been sending my bill statements to the wrong email. Almost $30 for a missed payment. Really???? That’s insane! Hated working for this company and hate being a customer for this money hungery company.

I placed an order online and entered my current address. Somehow Kohl’s managed to find an address that I had not lived ar for 2 years and shipped it to that address. I called customer service and they refused to do anything to solve the problem. Now I have to pay for an order that I did not receive. This tells me never to shop at Kohl’s as they really don’t care.

I gave a 4 because the website is slow, otherwise the service is excellent. Usually everything fits, but if something doesn't fit or isn't as I expected it is easy to do in-store returns. I shop at Kohl's online and in the store and have never had a bad experience.

Kohls.com "customer service" is non existent. Called 12 hours after placing an order online that was shipping to my previous address. Told too late to canel (it had NOT shipped) and they would call warehouse to try to stop shipment. they did NOTHING. Believing they genuinely would help, I placed the order again, directing it to the correct address. FIrst order went to my previous address (via USPS who had my change of direction for TWO months) and now they refuse to credit for the first order as they say their policy is NO changes after 30 minutes. Im done. What a joke

Hassle free return policy is a joke. I returned an item purchased for Xmas that was the wrong size - the correct size was not available at any stores within 50 miles. Was told I would receive a corporate refund check by mail. Check has still not come. Can’t reach anyone on the 800# given if the refund is not received within 7-10 days. It’s not been nearly three weeks later and the issue is still not resolved. Attempted the “chat” feature earlier this week since I can’t reach corporate and was assured my check would arrive the next day (14 business days later) checked the mail and to no surprise still no refund check.

Kohls.com corporate refund department is a SCAM. I placed two orders, and one order never arrived. When I contacted Kohls, they forced me to pay "full price" (three times higher than any other store) and told me that they would do a "post sale price adjustment" (which they never did). On a second order, I needed to exchange an item I bought online because it arrived damaged. Their return policy suggest you return to a store, which I did. The store directed me to then go back online to reorder. Here is the scam. When I contact the CS rep for the exchange they said, "No problem." First step was to reorder the item at its FULL PRICE ($349.99 for an XBOX that they were selling a week prior at $189), and I was charged TWICE AS MUCH, without the discount credits I initially had. Plus I lost my $40 in Kohls cash. I thought that was strange, but I complied. I placed the order online with the CS rep on hold and reorder the item online (at full $349.99 price) I came back on, gave the CS rep the order number. He then placed me on hold, came back on and said it's complete, I was told that they adjusted it on their end as a credit for the funds will be sent back to my card. When I received my credit card bill, I was charged $489 for $140 worth of stuff, and lost all my Kohl's cash, and I was told that I would receive a $349 "Post Sale Adjustment Ticket" credited back to my card. (Which I still have never received). They said I should see the credit within 7-10 days, however it was never done. It's been over 2+ months now, and I called back multiple times and was redirected to the corporate refund dept who NEVER answers the phone. I left my number at 9am on virtual hold for 7 1/2 hours, for a callback. They never returned my call. I've called over 40+ times, asking to speak to an American, and a supervisor (and they just hang up on me, or place me on hold for an hour, and then hang up on me). I've called over 40+ times since then, and sat on hold for several hours at a time. I asked to speak with a manager, and was put on hold for over an hour, before they hung up on me. This has happened 30+ times. I've since read multiple reviews of this happening. They are trying to play the number game of how many people will eventually become frustrated and give up! I tried to return the merchandise back to the store for a refund, and they said I purchased it "online" and they said the current price is lower and offered me a $52 refund, or a $62 store credit on a $189 XBOX One S, that I paid over $349.99 online for! During the "refund", I took a $250 financial loss on the price that I paid online, and I also lost over $850 in Kohl's cash, and also took a $250 loss on the online purchase. It's been a nightmare. I never received any of my Kohl's cash back, for my other purchases, it's just a "Ponzi Scheme". I never received any of the $600+ worth of items that I purchased (with Kohls cash) that never arrived, and I was only given a $6 refund for my shipping (I was not even properly refunded or credited for the merchandise or the sales tax that I paid on the items that I never received). It has been a nightmare dealing with their customer support. The Kohls Cash is just a scam. I've lost well over $1,500 while shopping at Kohls this holiday season due to their "shady" business practices of not refunding orders, and forcing people to "pay twice" for items that never shipped or were not delivered. They say that they will "conduct an investigation" and 2+ months have gone by, and I've never been credited or refunded for the missing items, nor did I receive any of my Kohls cash, or real cash. Kohls is nothing but a scam.

i ordered a kitchen aid stand mixer for my son for Christmas and had it directly shipped to him. Incorrect item was shipped. He uses public transportation and cannot easily return such an item. After immediately contacting Kohls online customer service, they promised to send a pick up person to his address to assist with return and therefore credit. I had to repurchase the same item that day if I wanted delivery before his christmas travel. It is now over a month later and no action by Kohls other than exchanging multiple useless emails requesting repetitive information. The correspondent is always someone different who has not read through the email chain to try and understand my situation. My son decided to rent a car to return the item, therefore incurring cost for their mistake. Kohls has offered me their deepest and most sincere apologies multiple times, but no action. Today they offered me a 30% discount, no stacking of discounts allowed, if I would "please place another online order". So apparently their solution to achieving my satisfaction in resolving their mistake is to have me place an order for something I don't want nor need and subject myself to further frustration.