Kohl'sReviews of kohls.com

The online customer service is horrible. I spoke to John , then a supervisor named Sharon who wasn’t willing to help me. I put in an address change by mail and phone 4 month prior that never got done by Kohls. I was making payments guessing by the date. I actually thought it was due on the 12th, and it was the 11th. When I pay a double payment on the due date, they applied it the next day and only for one payment and charged me a late fee. This happened a couple month in a row and they would only take care of one late charge. Poor customer service. I ended up closing my credit card with them. Kohls lost a great customer .

Kim in Customer Service at the Webster location was the best. Very helpful and knowledgeable. I've had some previous experiences with other employees that didn't seem to care as much as Kim did. Thank you Kim for turning a potential bad experience into a positive one !

After reading all the reviews I have less hope now of receiving my money back. I made a purchase on line. A chair $200 off. And a couple other things. Money was deducted from my bank account for the purchase but customer service says I didn't make purchase. They have it listed but I didn't complete it. So why take my money! Mind you I did not get emailed confirmation, or anything from them. Today I send them a copy of bank ledger and should hear back within 48 hrs. I'm thinking they should give me just as good a bargain as the chair I ordered (they are out of stock) but now I see by the reviews that they are scammers. I'm hoping some good luck comes my way and I get my money refunded. I will never do business with them again. Something else unusual. While I was shopping on line I put that chair in the cart, it says their sold out. I wait 10 minutes and it's picture is showing again to sell. I don't know but something is weird with their site. I'm sure it's not possible that someone sit and mess with customers. lol

KOHLS IS THE WORST. HORRIBLE CUSTOMER SERVICE AND POLICIES THAT ONLY INFURIATE THEIR ONCE*** MOST LOYAL CUSTOMERS. REALLY?? MY MOTHER GAVE YOU HER ADDRESS, #, KOHLS CHARGE ACCOUNT, EMAIL ADDRESS, DOB, AND SS#, AND YOU CAN'T VERIFY HER IDENTITY BECAUSE YOUR POOR LINES CAN'T GET A PIN TEXT THROUGH TO HER PHONE???? CAN'T OFFER AN ALTERNATIVE??? ALL SHE WANTED WAS A TREADMILL TO HELP MY DAD WITH REHAB. YOU GUYS ARE ABSOLUTELY DESPICABLE. WE WILL NEVER SHOP HERE AGAIN. AND WE WILL CERTAINLY NEVER RECOMMEND THIS STORE TO ANY ONE OF OUR FRIENDS. I USED TO ASK FOR GIFT CARDS FOR THIS STORE - NEVER. AGAIN.

Tried to participate in the free coupon.. Food all they asked. Then they said I had already done it and received a coupon... I have NEVER done anything with Kohls, a I HATE KOHLS.. was gonna give coupon to a friend. I HATE Kohls, the employees are moody and every article of clothinghas a hole or snag.... So you lied to get your free advertising, withhold the prize, and then blame me... Ahhh the American way...right Kohls? I will always tell this story as one of many reasons not to shop at Kohls....

Kohl's online department is a rip off...I have been trying to get a refund for merchandise not received since December 2017 for items ordered in November 2017 and no one will follow through with what they say they are going to do to fix the problem. I've made numerous phone calls to an out sourced department and been told something different every time I call...basically they are stealing my money!!! The customer service is appalling and I will never shop with Kohl's again!

Not my go to store but I like it I have a Kohl's in my city. If you shop the sales, you get a good price. The customer service is very good and the people are friendly. Mine has a charging station out front which is nice because I have a hybrid vehicle. I wouldn't say Kohl's is my go to store since I shop online a lot, but I like the store when I need to go there.

Their Kohls cash is completely ridiculous and poorly managed. It's a legit scam these people run. Horrible customer service and they don't care to help customer in case they lost paper Kohls cash. For an online order why would I want a paper cash receipt & who will maintain and use in 1 month frame.