Kohl'sReviews of kohls.com

The rating name alone pretty much sums up all my experiences with this company so far. In store and online. Rude in stores and over the phone. Was told I'd be able to do a survey at the end of the call. I was ready to and it never came on. I was immediately disconnected after the call was over. Not getting items on time as promised. Called because soon expiring kohls cash wasn't showing up then was told by one person to go check after call and it should be showing. Right after I checked and still not there. Called customer service and was told a completely different thing. Was told they'd reirder an item because they charged originally and sent one of the two items when packing slip showed Two were ordered and two shipped. Only got one and now other is missing. They reordered and canceled 1st and promised next day service. 3 days later still nothing. Not even a tracking #. Packages from order that have arrived are best up, but outer box is in perfect shape. Telling me they are rough with them when packing. Fed up. That's my 1st and last online order with kohls.com. And soon to be last store visit as well. I'm sorry to say, most of the in store employees are extremely rude and poorly trained and customer service in store and online are the worst I've ever seen. Sad.

I have been a Kohls Charge Customer since 2001.I always receive good service and great deals ! I Love to go shopping there ! Especially for Clearence Items ! I make some deals that blow my mind ! I was there just last night. I’ll keep going back til the end! One of My Favorite Places! Happy 17 year Anniversary with me Kohls!!!!

After paying every balance on receipt of my bill since I opened my account in 2004, Kohls reported my account to the credit bureau as unpaid. We figured out that they had mistakenly credited the on time payment to my wife's account. They did transfer the balance to the correct account and credited the late charges but refused to correct the report to the credit bureau.

I could select many sets of shorts and immediately ordered them for my brother. This summer he will have so much to put on!

Buyer beware! Kohl’s.com customer service is terrible. I will never shop Kohls.com again. The customer service representative I spoke to was condescending and rude (Abraham). The supervisor was no better.

This is the worst experience I’ve ever had. I will no longer do business with Kohl’s. I ordered an item online that they delivered to an incorrect address and state. I had to call 7 separate times to find out after one month they no longer carry the item I ordered. Then I got the run around about my refund to my credit card and the gift card I also used. Kohl’s must not be aware there are plenty of online websites that give superior service compared to them. I will never torture myself again with any purchase from Kohl’s. Even after calling the corporate phone number twice I still never received a phone call back.

So this store can NEVER compete against the other large retail stores or online. Totally inefficient and understaffed. I'm not usually a bargain shopper. However today I did see something in the store (cookware) that would make a nice gift. It was over $100 cheaper if using discount code online. I did that and checked store pickup. System took forever! They should allow you to use the same coupon in-store. Wich would save everyone work or even better yet. Offer best pricing and no coupons. What a hassle this was. Next time it's Macy's or online shopping

The bracelet that I saw on this shop was very beautiful and I thought it would be perfect for different occasions. Looks good and not cheap!