Jill W.
Kohl's can't keep their stories straight!
Kohl's.com is the only business I'm aware of that cannot find a way to do an even exchange online. I received a broken grill and wanted the same thing only not broken. I was told that even exchanges are only available going into the store. Often I have found that the store does not have the same items available, plus it wasn't convenient for me to go in. I spent nearly an hour talking to one representative after another. They finally promised to match a new charge for a new grill to the refund amount. That didn't happen. By the time they deducted my redeemed Kohl's cash and other discounts, they refunded two dollars and change and charged me approximately 6 times that amount. They lied and they do not care. I have been told so many contradictory things by online representatives that I'm lost. They do not want to help. And the way that Kohl's cash is handled is disgraceful: it often expires prior to receiving an order. Exchanging an item for merchant credit does not prevent the loss of Kohl's cash. Their management of reward dollars is even worse. I forgot to redeem $20 worth of rewards. Okay, that was on me and I understand their refusal to replace; however, because I'd returned items that had earned a portion of the rewards, they put me in the hole with a deficit of rewards dollars. It didn't matter that I hadn't used the reward money. Their system treats it as though they are spent regardless of whether or not they are and expects them paid back on the account. I'm going to be cancelling my card and never shopping with them again.