Kohl'sReviews of kohls.com

I placed an order which I never received. They messed it up and delivered to Wrong address! I speak to them get promises of re-issuing order, when the investigation goes through their answer is they can't help with issue. WORST CUSTOMER SERVICE EVER!

POOR RESPONSE: My father passed away and i called Kohl's to close his account. Out of all the businesses I had to call, Kohl's was the ONLY company that didn't express their condolences. That may seem insignificant, but when only one out of approx. 40 calls doesn't, it sure stands out. Unfortunately, that is now what I think of when I think of Kohl's.

1st I would like to begin by saying I have shopped Kohl's for many years. I would like say it is like going to haggle with a street vendor every time we to to shop there. Prices don't always seem to match the final receipt . The cashiers don't know what the store sales are. And they want to know all and some not all will call for help. But the ones who know it all charge what the ticket price is . When the computer brings it up on sale, they change it to what the ticket is not what the computer tells them. Make a long story check your receipt , to avoid arguing shop on line and stay away from the store. Dress nice when you go shopping there, if you go in your garden clothes they treat you like a homeless person . 1

Dear Kohl's; I was excited to get email saying that I just received 50 points on my Birthday.Well it did not go so well. When I looked in my account there was 0 points. I saw another post on line with the same issue. I don't think anybody got points. Just another LIE ......Shame on you Kohl's. Soon you will be out of business if you treat your customers like you do.

I had the worst customer service experience, not once but 3 times today. First, I spent 15 minutes waiting for someone to answer the phone. When someone finally did they didn't seem to understand my problem. It went something like this: Me- I ordered a desk that is supposed to come in 2 boxes. I only rec'd one box. Kohls- (after the standard 'so sorry. I can help you') It appears your item arrived yesterday at 3 pm. Me- Yes. One box did, but its one of two boxes Kohls- You only ordered one item Me- Yes its a desk. The box says "box 1 of 2". It is one item, in two boxes. I have half a desk. Kohls- I see. Do you have the tracking number? Me- *gives number* UPS.... Kohls-The tracking information says this package was delivered. Me- Only part of it was Kohls- What would you like me to do? Me- I don't really care. Send me the second box. Redo the order. It doesn't matter. I'd just like my desk Kohls- Did you try calling the post office? Me- Why would i call the post office? and no....I called you....the shipping department. Kohls- I see. I have filed a ticket. Someone will email you within 7 days Me- that isn't acceptable. I don't want to wait for an email in 7 days Kohls- thats just an average Me- Then that's worse! I don't want to wait a week to resolve this Kohls- I see and I understand. It probably won't take that long. ***** Not satisfied I got on chat with someone else. Let me just give you a tidbit of his helpful advice: Chris B: Thank you for the information. One moment please while I look into this for you. Chris B: I've checked this with my supervisor. Just to confirm, have you checked your vicinity and surroundings for the second package? Cathy: yes. I have a doorbell camera as well. there was ONE package delivered Chris B: I truly regret for all the hassle. Please do not worry. I will help you place the new order providing all the same deals and discounts. Just to confirm, is it possible for you to return the in complete item to your nearest Kohl's store to get the complete refund? *** If I could have gone to the store I wouldn't have ordered it online, and now I'm expected to pay another 300.00 to order a new one? Until I can get the other back to the store I'll have 600.00 invested in desk orders? Not acceptable!! *****

KOHLS NEVER AGAIN will I order furniture from Kohls. I purchased 2 chairs 3-31 and they were not anything depicted in the picture, color, quality etc. and it was 20 phone calls, chat line promises and an unending line of boil room excuses that I had to wait 7 days for the "back end" to "approve" the UPS pickup etc. etc. (those confirming emails NEVER came = so that is clearly a blow off they are very well trained to say). SINCE WHEN IN 2018 DOES IT TAKE 7 DAYS to process a "request" for UPS pickup? 1924 or 2018? UPS did show up 2 weeks after 1st request, unannounced, and picked up 1 chair. It took 6 miserable weeks to go thru the whole unchecked start at square one process to return the 2nd chair that they ultimately could not account for after UPS picked it up, again unannounced and not arranged with me. I got my refund but it took days off my life (less the $80 for delivery in the first place). NEVER NEVER AGAIN. Do not order anything you cant bring back in a bag to Kohls or you are dealing with unchecked processes around the world trained to apologize, many apologies from people that did not help me or record to progress the return along. The "back end" of Kohls can give no confirming emails only promises. They did not return the interest charged on my account whilst screwing up a simple return either - makes me think this IS THE REASON FOR THE BACK END JIVE BS - a creepy way to make it so impossible while they charge your account = stealing.

I used to primarily shop at Kohls but increasing frustration with selection and options has lead me to shop their rivals with increasing frequency. I am only 5 ft tall so the petite department is a necessity to me and Kohl's continues to shrink this department until it is almost non-existent and the majority of the clothing they do carry in petite sizes cater to the elderly. I am short, not 104! I had Kohl's Cash to use and intended to use it on a covered 2 qt. casserole dish only to find that in order to get what I wanted I would have had to purchase a much more expensive set that I did not need! Stop introducing so many new an "trendy" brands and products and stick to the basics that you used to be known and loved for! You are loosing a lot of formerly loyal customers.

Very slow checkout lines and when we finally got up to check out there was a whole bunch of problems just for one simple item. The place was not even busy either for it to take as long as it did