Kohl'sReviews of kohls.com

Incompetent employees encountered at every turn. Sent package to wrong address, and after a month, they still won't own the mistake. Latest customer service (3rd time I've reached out for this order) experience was interesting to say the least. The representative handled the call poorly, and then instead of hanging up, muted me in hopes that I would just hang up and not take the survey rating his performance. While on mute, I had to tell this individual that I wasn't hanging up until I had the opportunity to complete the survey. After 30 seconds or so, he sheepishly responded, and finally hung up so I could be connected to properly assess his poor performance. Overall, I'd say this is the WORST online purchase experience I've ever encountered.

Don't bother ordering anything online. The customer service is incredibly bad. I ordered some face lotion and I got an email that the order was mysteriously cancelled. I called the number provided to inquire why and was told I needed to provide all kinds of additional security information to reprocess the order. One of the things required was a text to my phone, which when they tried to send it didn't go through. Then they said the only thing I could do was go into a store with two forms of ID. The closest store to where I am now is 45 minutes away. When I asked if I could bring my drivers license and a passport, they said that would not be sufficient and I would have to bring a utility bill with my home address on it. As I am traveling, I don't have those with me right now. Since when is a passport and license insufficient? -To purchase some lotion. Unbelievable. Forget it Kohls.

Terrible customer service. I bought a blue blanket online to be picked up in store. After waiting a half hour to pick up the blanket we were in a rush and did not notice until we drove back home 40 minutes and unwrapped the package that they gave us the wrong color. I called customer service and they said I had to go back to the store and exchange it. I told them how far away I lived and I don't have time to drive all the way over their and wait another half hour in line. They said I can order a new one but instead of the sale price of $39 less my coupons I paid I would have to pay $70 for it. And when I return it I can get my money back for the $39 less coupons. How does that make sense or fair to me, on top of it they changed the color on the receipt from blue to gray. So I have to be penalized for their stupidity! I hate this store!!

Star 1 Star 2 Star 3 Star 4 Star 5 Published 4 seconds ago I placed an order on May 12th I placed an order on May 12th. Part of my order was not shipped. I emailed twice and was told that the order had been canceled and I needed to call. It s now June 25th and 6 calls later, I was billed for what what never shipped and I keep getting told it takes 7 days for a credit to show up. I requested the credit May 30th. It is now 26 days. I was treated so rudely on the phone today and told I need to be patient and wait another 7 days. Really? I paid my full bill as I didn't want to be hit with an interest charge. I have spent about 3 hours on the phone with multiple phone calls and ALL reps PROMISING it would be credited with 24-48 hours -- May 30th, June 6th, June 18th, June 20th, and two calls today because one rep just put me on hold and never came back so after 10 minutes I hung and called again. I am told that when they hang up I will get a customer satisfaction survey but when they won't hang up and just set the call aside no customer satisfaction survey. I think they owe ME INTEREST and $$ for all MY time on the phone. It should be called CUSTOMER NON-SERVICE

I absolutely hate this store with a passion. Last year during Father’s Day, I vowed to never shop here again. The customer service is lacking to say the least. I ordered several items of clothing for my husband during Fathers Day, and some items were the wrong size. I brought them to the store to exchange, but low and behold they did not have the merchandise (big shocker). It was then that I decided to stand in a very long customer service line with only one cashier to get a refund. I was subsequently told that I could not get the amount refunded to my credit card because I paid for part of the order with a gift card. What!?! I was also told that I would not be refunded the tax I paid for the item. These people are absolute crooks, I had to wait appropriately 4 weeks for my refund check to come in the mail. Since then I have not shopped at a Kohl’s. I can only hope and wish that Kohl’s becomes another mass chain to get swallowed up and spit out by one of the better massive retail giants. I sincerely hope that Kohl’s will be a distant memory in a couple of years.

Placed my order online. I Live in Connecticut.....They randomly chose to sent 1/2 of my order to a store in Virginia for pick up. Told me I could not cancel order nor could I change the shipping instructions. Mind you, I had just placed the order 15 minutes ago. Told my that the Kohls Cash that I used was non refundable. You have got to be kidding me.

Called Kohl’s customer service, and was assisted by James, who flat out refused to transfer me to a supervisor when he told me he could not do what someone else had already confirmed they could do. Kohl’s outsources American jobs to the Philippines For cheap labor and you most definitely get what you pay for.

Today was my worse experience at the Kohls at Central Park Ave Yonkers NY. I have been a customer for many yrs and a store card holder. Today I went in to shop with my daughters and found some graduation frames that I liked and then was looking at some watches. I wanted to purchase one..but there was no one at the counter..looked around and waited but no one was around to help. I called out to a lady that was just standing around and she called out to someone else...soon another person came along this one being a male. So they are mumbling amongst themselves while I wait for someone to actually say something ..anything really, some type of aknowledgement that "I" a paying customer needed assistance but NO..no one bothered to call on the speaker or much less offer to get someone to help me... only a minute passed after I actually asked for help but I was there looking and deciding which one to buy for a few more minutes. It was long enough to flip the frames I was going to buy on top of some clothes and walk out. Stores are closing down quickly thanks to online stores and since many people cry out for a job but do little to maintain it when they do have it ...shame!! Very very disappointed.