Kohl'sReviews of kohls.com

love this website and the service offered by it.

Highly disappointed with the service. I wanted to buy 4 Levi's jeans there was a deal saying 49.99$ plus buy 1 get another for 1 $ when I went to check out , the associate accepted it was their mistake and have to 'trick the computer'(this was the associates words)also asked other associates why the tag still there. And then denied to give that offer saying i can not give you this deal . You have to pay 69.99$ for first pair and 1$ for another pair. Or you can pay 49.99$ each pair. Then we asked her there are similar tags for other clothes as well lets see if that works first she said okay then again said no even if that price takes that offer I can't give you this offer. The whole thing made me rethink on my purchase and I ended up purchasing just 2 pairs. And other thing is that I myself have worked at kohls as an associate and have seen giving customer promised deal in such scenarios. Giving one star because I can't post my review without rating .

FIRST & LAST I will ever shop online at KOHLS. Purchased 4 Coronado Patio Chairs. I received my online purchase confirmation at 12:29 PM Central Time. I decided to cancel my order because I couldn't find out in the description of the chairs that they rocked as well as swiveled. I called the Cancellation Order number 866-887-8884 at exactly 12:47 PM well within the 30 minutes to cancel my order. The agent who came on the line then went into a long explanation ,and then came to the same conclusion that I already had, that the description was inadequate. We also went into the Q/A section and the answers were quite convoluted. She then went on about exchange /refund policies if we weren't happy upon delivery we could return the merchandise to any store for a refund. I became frustrated and said that I wanted to cancel the transaction. She then said " I am sorry but we can't cancel this order because it was past the 30 minutes from order confirmation" This was a deliberate ploy on their part to keep me waiting for the non-answer about the product. I AM HUGELY DISAPPOINTED as this is now my first and LAST time I will purchase anything from KOHLS. UPSET & DISAPPOINTED

I have a family of 6 & I shop at Kohl's a lot. Unfortunately, here recently the quality of their clothing has been terrible. I have had seams bust out of 3 pairs of pants within the first 2 times of wearing them. 1 in the crotch right before I was leaving for church, 1 in the fabric sewn in behind the "distressed" holes in the denim, & 1 next to the zipper. I would refund them, but because I earned Kohl's cash on them I wouldn't receive any of my money back. I am considering cancelling my credit card and taking my families shopping needs elsewhere. I can't afford to buy poorly made clothing that I'm unable to return.

love the clothes and service here. I always buy my kids back to school stuff at Kohls.

Busy with school and baseball I was trying to prepare for a trip the day after school was out. I had lost weight and needed new shorts. I am between two sizes so I ordered 12 pairs in hopes that a few pairs would fit. I received a bag with 12 pairs of shorts, however 10 pairs we're either duplicates, the wrong style or wrong size. I didn't want to return through the mail because I wanted to be sure I was credited correctly. The in store agent couldn't make sense of the order and I still am not sure if I received the correct amount back to my card. There was one pair I really liked, so I had an online agent order in a different color, but when it was received it wasn't the correct shorts I gave them the number for and they had to be returned as well. To top it off, I gave them one more chance and ordered a swimsuit in blue for another quick trip a month later and I received an orange flowered version of the same suit. Upon hearing my complaints, all that I get offered is to return in the store or online. I'm tired of wasting my time and money to fix their mistakes. Never again will I shop at Kohl's. I wish I could take back all the money I have spent on this company who has come to not appreciate it's customers.

I really like the Kohl's stores in the Houston area, but they are all located out in the suburbs, and once I drive all the way to a store, I often find that they are either out of the size I'm looking for, or they are completely out of the product. Kohls.com definitely provides most everything that the stores can't, and I don't have to drive 30 miles to shop. Unfortunately, because of the HORRIBLE method they use for standard shipping, it's just not worth it. Kohl's standard shipping rate is much more expensive than those of its competitors, and what's even worse is that they use the cheapest and most unacceptable shipping methods that exist: FedEx SmartPost and UPS SurePost. Both are absolutely deplorable options. Your package is SLOWLY bounced around all corners of the United States before it is finally dumped off at a post office. It's not uncommon for the post office to sit on it for 5 to 7 days before they eventually get around to delivering it. It's not unusual to have to wait 2 to 3 weeks for a small package to be delivered after having paid a whopping $8.95 for shipping. If you order from Kohl's AVOID their standard shipping LIKE THE PLAGUE. Either pay triple for a better shipping method, have your order delivered to a store, or forego ordering from them altogether. I wish all online sellers would do their customers a favor and kick SmartPost or SurePost completely to the curb where they belong.

They never have enough cashiers, and they actually threw my son's $250 dollar suit in the bad unfolded like a t shirt. I had to fold at crease, put it back on hanger and request garment. They said we don't have any, I had to point, them out for cashier. Very incompetent staff.