Kohl'sReviews of kohls.com

I placed a wrong order online and wanted a return. It is a simple return request. It took me 3 weeks back and forth messages and calls with customer service. They wasted me so much time and energy. Still they don't have a resolution for me! On going... What a moron company! Why you make it so difficult! They just want me to pick it up and send it back in person to a store. But not everyone live close to a store or have the time to do it. It is a big heavy box! Why is it so hard for you to provide a shipping label and pick up?? It is simply STUPIDITY!

very fast shipping and great customer service

I recently ordered $500 worth of merchandise from Kohls online. I changed my address prior to hitting submit. I double checked it to ensure it was correct. Once the order was processed it still had my old address. I called Kohls within the 30 mins and the person on the line asked for a supervisor. Then told me the order was canceled. Something did not seem right so I checked online and called again. The order was not cancelled and now I am outside of the 30 min window to make changes. I was told to call the carrier. The carrier UPS charged me $18 for 3 boxes and Fed Ex can not change the address at all. So I will habe to wait until the box is sent back to receive a refund. The carrier stated that all Kohls had to do was contact them prior to it leaving the facility. Which at the time it was still at a Kohls facility. Ive been ordering from Kohls for years and I have had pretty good service. Although Ive never had an issue to contact customer service regarding. I refuse to purchase from Kohls again. This is ridiculous!

My older sister bought a pair of black sandals that she liked, but they broke only after a couple of wears. Not only that, but the credit/debit card machine wasn't working, so she doesn't have a record of her purchase because she had to pay with cash. The shoes had been discounted 30% for everyone's trouble (for the technical troubles), so it most likely wouldn't eligible for return, anyways. This all happened at the Kohl's in Marquette

Their out of country, unhelpful customer service is ridiculous and for a Corp this big, I expected more. Please do not use their online service. I was basically told oh well. I put a ticket in and the order has already been fulfilled so we can't change the ship to or cancell it even though I have not received an email stating it has shipped. I had literally placed the order 2 hrs before. I just wanted to change the ship to address as it never updated when I moved.

Was strongly encouraged by cashier to apply for Kohl's credit card. I did and used it for my purchase. I paid it off in full before the bill was due. I rec'd the actual plastic card and tried to use it, it was declined. Store cashier was fantastic, called and spoke to their customer service. She provided them with my driver license info and everything else they asked her for. They told her I would have to call myself. I call myself and answered all of their security questions...they tell me to go back to the store, provide my license and some other form of ID like a utility bill. I do that, it declines again, cashier calls again, gives them all of my info, tells her I need to call myself (deja vu) (keep in mind my credit is not the issue, it is the fact they want to confirm I'm me - even though I have given picture ID, and supplied them with everything they asked for). Endless stupid cycle of Kohl's wasting my time - after asking me to apply for a credit card. What a three ring circus!

Took the time, effort and money to order on line. Days later it was canceled by Kohls. No direct customer service to contact or voice a complaint.

They DO NOT respond to customer questions, concerns and complaints. They double charge your credit card and have to dispute it with your bank. The Asst Managers and employees are RUDE. The merchandise is overpriced. Most looks like it belongs in the Salvation Army or Goodwill. You don't want to buy any of it because it is dry clean only and this is going to cost you more money. There are better places to shop. Good luck