Kohl'sReviews of kohls.com

I am afraid that I am going to end up like all the other people who have been reviewing Kohl's on this forum. I too, ordered a large order of school clothes for my grandson. Received the e-mail that my order was delivered to my front porch this past Tuesday, August 21st at 1:30PM. When I got home from work and there wasn't any package, I called right away to customer service. I was assurred after being put on hold several times, that he "was working on my situation". Finally he came back on and flatly stated that he "had to open a case" and that they would be in touch with me and hung up. Tomorrow will be a week, so I went online and had a chat with Andrew S. He was very sympathetic to my situation and said that "they would have to investigate" my missing package. When I explained that this case was already being investigated, he asked me to wait 24 hours more and that they would be back in touch with me by e-mail. I have a bad feeling that #1 They won't find my missing order, #2. I won't get my refund and #3. my grandson won't get his school clothes at all because I'm now very leery about ordering again. I've NEVER had any trouble with Kohl's and I've ordered for several years online and shopped the stores! Cross your fingers for me...I hope this works out for the best but I'm afraid I'm going to end up like the rest of you :-(

I am so very upset. I placed an order to pick up and the system decided to ship to an address I no longer affiliate with and they wont return my money. I have called over 10 times and each time is just nonsense. Keep in mind I called Immediately a minute after I noticed what they did. Then refused to cancel my order , then refused to intercept as supposedly it shipped this was all within 10 minutes of order being placed. ( B***s***) and currently they are investigation the order. I never agreed for this order to be shipped / why did you charge me!!!!

I ordered Packers socks for my wedding for all the guys and paid extra to have them shipped in time. When they arrived, we were given 11 Eagles socks instead of Packers. I called customer service, the woman recharged me for the socks and rush order shipped them so they would be here for the wedding. Well, the socks never arrived in time for the wedding and again they sent the wrong socks. This time, they at least were able to send 5 pairs of Packer socks and 6 pairs of Eagles. Ended up returning them as the wedding was already over. Would not recommend ordering online.

Placed an online order that Kohl's decided to cancel without notification that they did so. The charges were approved and confirmed by my credit card company on the initial transaction, not even a Kohl's charge account. I tried to re-place the online order however Kohl's wanted me to go into a store show proof of ID and my credit card to place the order. Stupidity at it's best. Will never spend a dime at their company again!

great store great sales even more when they give you a extra 15-30 % off wow

DO NOT make a purchase using your debit card!!!! They will charge you twice and if you don’t have the funds to cover it, the bank charges $36 NSF fees!!! I was a customer for 4 years. The one and only time I used my debit card has been the worst online buying experience of my life!!! I made a purchase for $54.76. I only authorized that one purchase but somehow was also charged $38.89 and $15.87. So that’s three pending charges on my account and everyday it’s there, I’m being charged $36 per fee per day. So I called Kohl’s for them to explain why and I basically have to wait 30 minutes for them to say that my bank wasn’t suppose to charge fees! I was so livid because for one I didn’t authorize anything but one charge, for two if I had known the procedure of holding funds was a practice of kohls, I would’ve not placed an order, and for three now I have to call my bank and un-do something that shouldn’t have been done! And after all this, no type of remorse, compensation or anything!!! I closed my account and Kohl’s will never see another dollar of my money ever again!!!

I am a long time shopper at Kohl's for over 20 year's! Recently they double charged my credit card which sent a security alert and froze my card. After I got that fixed I was unable to use my $100 Kohl's cash on this same purchase which I earned from the following day when I bought $500 worth of goods. I called customer service to get this fixed. I have no clue what 3rd world country they use but they are the most stupid illiterate people I've ever dealt with!! The agent didn't know anything even after she was in my account looking at it!! I asked for a supervisor. She couldn't put me on hold or transfer my call as they don't have that capability!!!! No... I had to hear other customer service reps saying "My supervisor will be with you shortly!!!" I not only wasted 1 hour I lost $100 +$20 more in bonus money!!! I spend thousands of dollars per year and I'm furious to say the least. Kohl's get your act together or close your stores!! I can spend my cash at Macy's and JC Penny who would love my business back!!

Go for one item and you will find 10 you can not live without