Kohl'sReviews of kohls.com

Kohl's customer service, I called in I made an order for a replacement box of dishes, two items came that were broken.The customer service lady told me "to toss away the broken items and do what I want with the rest of the box." Well this representative never put in my order! I had to call back again two days later this representative also said he would put in my order and make sure that "I was credited back that way I wouldn't be charged on my credit card." Well I got charged and the replacement dishes came not my first choice very disappointed in them. Also everything that each representative had told me is now being questioned because they weren't supposed to tell me to toss away the Box they were supposed to tell me to send it back. There's a case open now to handle the situation. I am a adamant Shopper where I spend too much money at Kohl's I have said this before "I need to stop shopping at Kohl's." This time I have to stop shopping at Kohl's their customer service and the return policies for online shopping has gotten ridiculous complicated. Money out of my bank account that I could use. Large inconvenience caused by Representatives from customer service and customer support !

GWARNING : : : Got Ripped for $31.75 after spending into the thousands in past years. In part my fault "Trusting" when I hand a cashier cash, it would actually be recorded into the Kohls Account. More than two months after making cash payment, on vacation felt it would be OK to toss extra "payment" receipts. Not being a purchase "why" keep another slip. On return from vacation there as a bill for the $31.75 I had paid. Kohls it seems blanks out their security film, so they also are guilty of not keeping a video recording. Ran into a "Brick Wall" so to speak, in asking a number of management people to look back at my purchase records they would see years of purchases. It now has been a couple months and I have not darkened heir door with my business, as well as some of my family members. I went ahead and made a second payment of $31.75 just to guard my credit. If you live in a flood plane or storm area, or if for any reason you could lose a cash payment "record" you are SOL if you think Kohls keeps any records to protect you. I am using their flyers to line my Sisters Bird Cage, "thanks Kohls" PS: Kohls keep sending the flyers the Parakeet's love them.

Worst shipping experience. Took over a week to receive my order. Amazon and Walmart have much better options and cost half the price. Don't buy online from Kohls!

BUYER BEWARE OF THESE SALES... I placed an order on 9/3/18 for a chaps midi dress in red. Being it was labor day weekend I got quite a nice discount.. it came to $29 and change! Woohoo! I put it on a gift card and too a screen shot. Signed in ad a guest...no email. THEN on 9/6 I called to see about my order, well, they couldn't find it anywhere. SO, the dress is now $44. and change. How convenient, they pull you in, convenienently loose your order and have to pay a higher price which they want. NO MORE KOHL'S FOR ME... BUYER BEWARE!!!

While I do think their products are reasonably priced, I hate everything else about dealing with Kohls. Especially their stupid moronic Wallet on the website that has never worked for me. They pretend you are getting these great deals and greats savings but if you even try to use the web account to add to your wallet, it DOES NOT WORK. Kohls IT department and maybe Marketing, needs to find jobs somewhere else. Their web site STINKS

Kohl’s has THE WORST customer service! They make returns impossible. I do not live near a store...unfortunately my in-laws do and often buy my children clothing or items there. When I need to return something I always get short changed. I will never be a Kohl’s shopper.

Every time I have ever been inside a Kohl’s store, the experience leaves me wanting to leave. The racks are over stuffed with items that are not enticing, and the isles are just as jammed with clothing and items that leave you wondering if you are in a rat maze. Recently, I went back into my local Kohl’s store to browse. The store looked as if they were going out of business with items that were still not appealing to the everyday shopper. Dark, drab, and dreary is all I could think of. The items that were on sale were lack-luster and checking out, the whole “Kohl’s Cash” is a waste of time. If my experience was a bust this time, what makes you think I want to come back? I tried to give Kohl’s another try – I will not be back. Note: Whomever your buyer is for your company should be fired. I feel they are totally disconnected with your audience.

I would give zero stars if I could. About one month ago, I ordered a pair of white sandals. They arrived in a poly bag and the box was completely destroyed. I called to complain as I use my shoe boxes. Customer service told me they were sorry, but most people just put their shoes in their closet. I told her I don't have one of those fancy closets. If I did, I probably wouldn't be shopping at Kohl's. Then I decided to order 3 pairs of the same sandals in different colors knowing the boxes would likely be destroyed. I placed the order on August 13. It arrived on August 21. There was one pair of black sandals in a smashed and ripped to shreds box, ONE brown sandal, and a completely missing box of sandals and no packing slip. I called first thing in the morning to tell them the situation. I was told they had to open an investigation and ticket. I said I need my sandals now and you've already charged me, it's on my current bill and I'm being charged finance charges. She told me I had to return the one sandal to the store for a refund, but I had no receipt. She refused to order me the two pairs of missing sandals until they completed their investigation. I was on the phone with her for exactly one hour and 30 minutes. I called back later, got a different worker, had to explain it all again as the first worker never put any notes in. I believe my first call was to the Philippines and my second and third calls were in the US. The second worker was working on getting my order done, put me on hold for 30 minutes, and then the hold time ran out and we were disconnected. I kept thinking she'd call me back, but no. So I called back one last time. I told the whole story again including my wasted 2 hours that morning. This worker offered me free one day shipping with my replacement sandals to arrive on Friday August 24. The call took one hour. Nothing arrived Friday or Saturday. I called on Monday as the tracking had never been updated since Thursday. They had no idea what was going on. Last night at 7 pm when I got home from work, UPS pulled up with my package. I asked the driver why do you think I didn't get these on Friday as I had one day shipping? He looked at the package and confirmed I did have one day shipping. He shrugged his shoulders and left. I now have 2 full pairs of sandals, a packing slip, 3 hours of my life wasted, and 2 smashed boxes. Something has happened at kohl's.com and it's not good. I will never order from them again. DSW, Macy's, and even Payless ship their shoe boxes in cartons. Why Kohl's thinks this is acceptable is beyond me. The customer service to rectify my problem was beyond awful.