Kohl'sReviews of kohls.com

Kohls on Washington in knoxville. Is the worst customer service kohls i have ever been in and i have been with Kohls as a cardholder since 1999. Will never be back!!!!! Rude

Sent item to wrong address. Agent kept me on hold fifty minutes until I hung up. Last thing I want to hear from Kohl's is their CEO and Board of directors are being beaten in Leavenworth pris

Very bad customer service. I was a customer for a long time and shopping at kohl’s very often, but the recent customer service experience changed it for good. Refused to exchange the bedding set, the manager on duty called Melissa on September 29th at wake forest Kohls was very unpleasant and unhelpful, saying that the set looks 5 years old and unwilling to find a product code. Even though the tag said kohls it wasn’t enough for her to exchange it for any other king size bedding. Will never shop there again!

Never again!!!! What a humiliation. Horrible. Several month ago someone hacked my account, and I m still have trouble because of it. After asking my social security, address, date of birth and everything else, knowing that I m in the store, and cashier has my driving license, and I have issue with my Kohls charge... after asking all that info that I announced on the entire store... all my private info... officer on-the phone said go home and bring back utility bill to the store... what a nasty joke... NeVer Again. My car gas and time don't cover percents off.... nasty joke

Absolutely TERRIBLE! ORDERED SOMETHING ONLINE TO HAVE TO PICK PART UP IN STORE TO HAVE HALF DELIVERED. GET IT TOGETHER. Will NEVER shop here AGAIN!

They placed a fraud hold on my Kohl's card because I made an online purchase that they felt was suspicious without notifying me to verify the purchase. Two days later they sent me an e-mail saying I needed to change my password. Then sent another e-mail following it saying that they had cancelled my order - WITH NO EXPLANATION. I contacted Kohl's and spoke with Andrew. After having to go through everything, he tells me to call another phone number. I call and spoke with Shaniquwa, who tells me that they have a "new fraud policy" that I may not be aware of and then proceeds to ask for tons of personal information including full date of birth and last 4 numbers of my social security. Then she asks for a phone number to text a code to I give it to her. She says, "It's not registering in my system. Do you have another number?" I give her my T-Mobile cell phone number. Again, she says, "That's not coming up in my system either." Then she tells me that I will have to drive over to Kohl's with two forms of ID to unfreeze the account. I could not believe this! I told her that was ridiculous and hung up. I then drove 20 miles over to the only Kohl's around here with my drivers license and valid US passport. The clerk calls and then is told to call another number. The store manager comes over asks me to go to customer service with her to resolve it. She calls the number and speaks with a woman named Anita. After she tells her all the information; she handed me the phone. I go through the same process that I did with Shaniquwa. Then Anita gets really rude and tells me that I need to bring in a utility bill. This was TOO MUCH. She was rude and argumentative. That was my FINAL straw. I was not going to continue to be treated so poorly by a corporation that should be providing customer service - NOT ACTING LIKE THEIR CUSTOMERS ARE THE CRIMINALS. I told her to close the account and gave phone back to the manager. I WON'T BE SHOPPING THERE EVER AGAIN. WORST CUSTOMER SERVICE AND WORST FRAUD POLICY. I would hope that they do go under treating their customers like that - but I wouldn't want all of their non-rude customer service agents to lose their jobs but I am okay with Anita losing hers.

No wonder this chain is going under. I just spent 30 minutes on line with the fraud department proving who I was and then when they sent the "validation code" by phone they customer 'service' representative (I use that term loosely) said it was the wrong code. It wasn't. In frustration, I cancelled the order and will now shop at Target. Way to loose hundreds of dollars in sales, Kohls. You need a better system! If I was defrauding you, sending a validation number to a phone number would not have thwarted me. Ridiculous and frustrating for your loyal long-time customers!

I would never order at Kohl’s ever again! They shipped my order to the wrong address completely! I live in Tennessee, but they shipped my order to somewhere in Kentucky! How can you get those two states mixed up? Secondly, when I called the customer service, I couldn’t even place the same order and I had to order something else! When I talked to a customer service, it was someone with a super thick accent that I can hardly understand. What happened to Kohl’s? I will never buy anything from Kohl’s.