Kohl'sReviews of kohls.com

Just spend over two hours on the phone with 3 Kohl’s representatives after I placed a Kohls order on their online delivery service. They may as well be dealing with thugs. Asa director for a prestigious skin care co., I been in customer service for over 16 years and helping clients with their orders is our first priority . NEVER order anything online from Kohl's. There free delivery over $50 is a scam. The Kohl’s cash is an even bigger issue. They are notorious for shipping out part of your order and then automatically tab your items (in the same order) to be picked up in locations that is not even in your state. This has been my experience twice in the last 2 months . When you try to work with Kohl’s customer service to fix the order , they are trained to not give your credit for your Kohl’s cash. Their policies is to hold it hostage for 24 hours . Hence, you may miss out on any promo codes that you used for the initial order . You probably wont receive the items like I have in the past and you'll get terrible customer service in trying to retrieve items. I will NOT purchase another item from this company again.

After spending a good deal of time on the Kohls website, I decided to go to the store on rt. 228 in Cranberry. I went to the kiosk near the customer service area and had no luck using it. I started to walk away and saw a young lady carrying several items with a Kohls sign. I asked her if she could refer me to someone who could help me to us the kiosk as I was very frustrated trying myself. She immediately assured me that she would make herself available to help me. This very kind woman took at least 1/2 hour to assist me. She not only helped me to understand the product but took the time to show me some of the other products that were available and might be more of what I needed. This is the second time I am trying to send this review to you....PLEASE recognize the young lady and I am pretty sure her name is Kayla...Because of the help and time she spent with me,I will be purchasing the product. Thank you for hiring such kind and considerate people in your Cranberry store. Sincerely, Merna Kist

After 1000 wedding rings, I found the one of my dreams on Kohls Online. We saved and saved for this. It is a stunning ring; however, a diamond fell out on my wedding day. I had a beautiful, flawless ring for a mere 3 hours! Although Kohls promises a 160 day guarantee, they refuse to honor it because it is an online only item, without paying several hundred more. Went to the local Kohls and the manager was on the phone with the online Kohls for at least 45 minutes. The manager fought for us on the phone, “look, they spent A LOT of money on this” “how can we make this right for them” “ I have their receipt, box, ring right in front of me”. Their only offer was to return the defective one, deduct the Kohls cash we used, and then spend an additional $300 (because one of the coupon discounts we used to purchase the ring had expired). We left our beautiful honeymoon suite hours early to go straight to Kohls as soon as they opened. The local manager asked over and over why they couldn’t just send a replacement ring to the store for us?!? She reiterated that this bride just wants her ring, a non defective one! Kohls Online will not send anything over $250 value to the store. I sat at the jewelry counter in tears half a day after my wedding and left with a defective ring that we saved and saved for. She and her local manager were just as disgusted as this bride and her groom. Please, please do not buy anything of value on Kohls Online! Now, we will be shelling out more money to have a REPUTABLE jeweler replace the diamond and pray the whole ring doesn’t crumble. My family and friends are so upset that they now hate Kohls. ✘ No, I do not recommend this product.

Good informational site

Kohls deals with Ups for their online delivery service. They may as well be dealing with thugs. NEVER order anything online from Kohl's. You probably wont receive the items and you'll get terrible customer service in trying to retrieve said items.

I was honestly surprised to see so many bad reviews. I love Kohls. Their selection and their sales are great. Online order is great as well.

Love Kohl's but won't use credit or debit card. order online a few weeks ago. Bank contact me today my card was used many times today . Last time used was Kohl's online. So, Beware..

Kohl’s cash is a great perk EXCEPT FOR THE Fact that they give you a quick 4 days or so to use them. You should get AT LEAST TWO WEEKS BEFORE THEY EXPIRE!