Kohl'sReviews of kohls.com

This company is the worst I placed an order on line and they charged my card for the merchandise but then the order cancelled by them due to being out of stock then they charged my card again for the cancelled order. Then they said we don’t show that on our end. I’m sitting here with the emailed confirmation stating that I have been charged again and they have no knowledge of it. Then NO ONE in the office spoke clear English. I mean like really. I understand these foreigners work for cheap but really!!!!! You are providing a service for American people the least you could do is hire individuals that customers can understand. Just too much broken English and dumb on top of that. I will never order anything else from kohl’s online ever again. Took 7 days to tell me my order was cancelled then charged me for the cancelled order. Never ever again. Buyers beware

Ive had two bad deliveries and I don’t shop online alot. I had glass candles wrapped in my towels broken, glass everywhere but Kohls replaced order. Its an issue of inconvenience and lack of quality or concern when boxing our payed for items. This week an extra large box was delivered and items including a mixer were not packed safely, box was way to big and no packing around items. The box was open on one side and i had a set of twin sheets that I didn’t order in there. I called kohls about it snd they didn’t seem to care how it wasn’t packed well or box not tapped. They said just return sheets to store and anything else...yes now your customer service line stinks too.

Last year on Black Friday, I ordered from Kohls.com and what could be picked up at the store, I chose that delivery method. Well, when something sold out at the store, I just never received that item. It wasn't replaced, I wasn't asked if I wanted to change the delivery, I was given no choice except to not receive the item, so this year, I chose deliver to me for everything. One item was an 11x14 picture frame. It arrived separately, wrapped in bubble wrap with "Fragile" and "Glass" all over the box. Needless to say, it was shattered. I immediately called Kohls Customer Service (in India) and the woman was very nice and said she could replace it, however, I could not receive the item by the original due date, I'd have to wait up to an extra 2 weeks. That is total BS, I spent $300, you broke it, I don't care if you have to overnight it. Two days later, I received another package from the same order. This large package had 4 items inside. Two were clothing, two were boxes of K cups. One box of K cups had the bottom torn open, not just opened, torn, and had rips and slices in the box. WHO SENDS THAT TO A CUSTOMER? It was obviously put in the larger box that way, so the lackey that packed it, just didn't care. Again, I called Customer Service (in India). This time, I was first asked if I had received everything from that order. I replied no, that some items were still in transit. He informed me that I may want to call back, because they could only replace items 1 time. EXCUSE ME? This was not my fault, why should I be penalized. AND the woman I spoke with for the first item NEVER mentioned this BS clause. The only offer I was given was to have the item refunded, and lose the sale price and Black Friday discounts. Of course, I made sure that if anything else was damaged I could get another refund, and he "thinks so"... Kohl's has really let me down the past 2 years. Customer service in general has dropped in the world, but Kohl's not only has employed people who don't care, they now have stupid rules in place which does not help their customers when their employees show their lack of work ethic.

Placed several orders online. The first order arrived at my home. The second order, one item needed to be picked up at the local store. The other items were being shipped. I used my stored account to place the order which contains my credit card information along with the billing address. When I went to the store it was semi crowded. I stood on line in order to get my online purchase. A customer went to the front of the line and stated they had an online purchase and didn’t want to wait on line. The person behind the counter decided to let that person cut the entire line. A week later I placed another order online and saw my shipping/billing address was not correct. I adjusted the address and the website kept changing my address. After several tries it took my address. Something told me to check on a previous order and make sure the address was correct. I noticed the address was wrong and called customer service so they can correct it and have my items shipped to the correct location. The representative stated they could not do anything and that I should go to that address and see if the home owners will give me my package when it arrives. I have never had to deal with this type of incompetent customer service. I asked where the representative was located and she stated Columbia. They didn’t have any a representative in the United States to assist me.

Horrible experience. I updated my shopping and billing address on the website before placing my order. I made sure to select my new address because I live in another state now. I find out later that thirteen packages were shipped to Oklahoma. I live in Texas. Customer service has the nerve to blame me and tell me I had to correct it with the carrier (UPS & FedEx). Really? This is a glitch in your system (kohls.com). Why would I ship $500 worth of gifts out of state? Does that make sense? You will be seeing this review everywhere until it is corrected.

If I could give Kohl's ZERO stars I would. We ordered online for all our Christmas needs. We changed our address because we recently moved but the billing address was the same. They ended up shipping our items to the billing address and then they say that there is nothing they can do. To top it off, reps barely speak clear English so it can be challenging trying to explain simple things like how to spell my name. The rep suggested I could drive 6+ hours to drive to our previous address and pick it up!???? I couldn't believe how horrible their customer service was/is!!!! Now I am stuck paying $300 for items I never received!!! I seriously can't believe this happened. So disappointing.They really should have better policies protecting the customer. To say " There is nothing we can do" doesn't sit well with me. Then being stuck with the bill just makes me sick. Horrible experience. Save yourself the horror and just shop in stores and KEEP ALL RECEIPTS!.

I've been shopping at Kohls since it first came on the scene. I usually go whenever I have a 30% off coupon or Kohls' dollars. In the past year it has been getting harder and harder to find anything that fits me or I can use there. I'm petite and that department has all but disappeared or is taken over by older lady clothing with little or no appeal to me. Today I was there and gave away 2 coupons because I couldn't find anything to use them on. The merchandise is so crowded together that you can barely get a basket thru and if you do you usually have to turn around or back out because there is no where to go. Styles are boring and outdated and sizing is always a crap shoot. I'm very disappointed that they've come to this, I thought they were better than most.....apparently not! It's boring to shop there! No department is any better than another.

hi my name is Sandra p we are regular customer at khol`s and the manager yolanda she is very nice person great with customer very happy and very helping person people like her will make more people come and shop at khol`s thank you yolanda made my day the day we are there twice have good day