Kohl'sReviews of kohls.com

I have ordered PlayStation pro on Nov 29th and they promised to deliver by Nov 4th - 6th, but I have not received the product. Without any communication, how can they cancel the order. When I called the customer service, the representative was informed me that they have some issue with the PlayStation vendor and said I will receive the order probably in a week. Why do I need to wait? Do not advertise and sell the unavailable products online if you cannot deliver on promised dates. I am totally disappointed with the service and I do not purchase or recommend anyone to buy on kohls.com. I would rate zero stars but no option here.

i placed order on blackfriday and received kohls cash within an hour. and this kohls cash will get expire very quick, so i used kohls cash for something else (random stuff) $100, and few days later i found out that my order have been cancel because of out of stock. ok. i contact kohls support to help me with this problem, i don't want to sounds like steal their kohls cash since the order already been cancel (by kohls). so what they told me is, they will charge me $100 from my card since i already used the kohls cash. ofcause i don't want to spend $100 for no reason, then i want to return my package, and again, they will only refund kohls cash...... and the manager said this is the only option for me and she disconnect the live chat.... very great.

Worst customer service by the manager at kohl’s in Menomonee Falls, Wisconsin. The other employees are very friendly and helpful. I live close to that store but will not be shopping at this branch anymore.

I order something on line. My BIGGEST mistake ever. I was due a $20 Kohls cash. Never got it. The Representative was so incompetent. He took 40 mins just to get my name and home address. My order was completely incorrect. Today us 17 days and my pacakages is yet to arrive. The worse customer service ever. I will never shop @Kohls on line ever again. Each time I called I was told my pacakage would arrive tomorrow. The day after and the day after. One lie after another. I've never had to endure such a difficult time with any other on line order as Kohls. I do not recommend anyone to shop on line at Kohls. Besides their merchandise is so ugly and boring. I never shop at Kohls not my style of clothing. But my daughter wanted this snoopy pjs. Many of these Representatives are all new with no knowledge how to take an order correctly. They need more training. As soon ad you ask for a Supervisor they hang up on you.

First of all I would like to start by saying, as a Wisconsin resident, I am DISGUSTED that Kohl's outsources it's customer service! I have had so many issues with their customer service that I am closing my charge account and never shopping there again. My last issue with their customer service (November 2019) prompted to write their headquarters a letter. I never received a response, just a small credit to my account. Good Bye Kohl's you have forever lost me as a shopper!

I brought a shoes from Kohl's along with a shirt.waiting to receive my order after five days they send me a email that one of my item was not available so I try to cancel the shirt because it goes with the shoes come to find out they already shipped the shirt before I knew my shoes was cancelled.I tried customer service they said they can't do any thing I am mad that was were I shop ,no more.My order was on the 2 of December 2019 and they notify me tonight at900 clock.I needed my stuff to go on a trip now it's too late.

Worst customer service ever. They lied to me about how much my card was being charged and lied on the notations on the account. "Donald" is fraudulent. I am scared that he even has my credit card info. Every time I order from them there is an issue. I was supposed to get 15% off from a previous issue. He made up that I was getting $30 off. Said it would be $92.48 on my card. Got the email a minute late. They charged the full $122.48. No 15% off! I called back. 20 min later I'm getting $20 refund. He had just made up the $30 discount (since that is not 15%), just to get me off the phone, then charged me full price. At first, he was trying to charge me 166$. I was like, that is $40 more than the total in my cart. He wouldn't let me speak to anyone else that might understand!

I placed an order online, which earned $15 Kohls cash. First mistake, they had typo on my email address, so no confirmation email and no Kohls cash. I call 800 number, they say they can't resend it however they give me the coupon number to use in store. Great! Second mistake, I never get a pin number. So I'm in the store 20 minutes on the phone with the 800 number customer service and she can't bring it up, however tells me that once I get home, go online and order and then call them back. I can get the Kohls cash and free shipping since it was their mistake. Third mistake, I speak to an agent who says they can't create Kohls cash there. They can use a discount code instead however it isn't valid on Nike, Under Armour and what do you think I am buying, an Under Armour shirt. By this time I want to throw the phone through the wall. Maybe Kohls should invest more in training their people. This is absolutely ridiculous.