Kohl'sReviews of kohls.com

Canceled my card for no reason. Customer service is awful. Ordered online from a different retailer and will never purchase anything from here again.

Horrible place. I ordered a ps4 at 1am in black Friday, all weekend they said it was on the way just for Monday at 4am they cancelled my order cause they gave it to someone else. What is the point of having an online sale if you dont get it even after you pay for it. Then I called got a credit but the credit you can only get certain stuff with so I went threw and got what I had to went to call and order it cause that's the only way I could get my credit, then on my screen it said i owed 80.80 I had a 80$credit but they say I owe 20$...how? That's how they get you. 3 times I called and talked to the supervisor and still all the did was argue with me about it. They screwed me in more ways than one. Now my 10 year old son wont get his ps4 for Christmas and that's all he wanted. All cause they sold my item I paid for already to someone else. Worst place ever!! If I could do negative stars I would.

I ordered a PlayStation 4 online on Thanksgiving and 2 other items. Received the 2 items and Kohl’s canceled the PlayStation and still charged my card. Never notified me that my item was canceled. I called and they said it will take 7 days to refund the amount and said the PlayStation is no longer available. Worst customer service ever!!! No longer shopping at Kohl’s!! I hope they go out of business.

Never order from these guys online. Their support just sucks and you will have to resolve any problems yourself. Will never order online from here again. Staff acts like you are stupid because their support sucks Their customer support voice was horrible in the store and getting to answer the phone afterwards for follow up. I had to do his job for him and never did get satisfaction from Kohl’s

If there was a zero I would be using that!! I've never experienced a situation worse than this Kohls experience & I will NEVER set foot in another kohl's store. I will happily let others know about my horrible customer service experiences I received not only online but also over phone with my local store!

The Nutribullet blender I bought at Kohl's Santa Fe, NM store stopped functioning after four months. The appliance has a one-year manufacturer warranty, but the store will not honor it. The manager refused to take it back or exchange it because "the system won't allow it," and "we used to allow six months but that was changed to 30 days," as if he is a victim and as manager has no decision-making authority. The 30-day policy was not disclosed at the time of purchase.

I wish I could give zero stars for the lack of customer service I just received. I placed an order online and the shipping address automatically sent to an old address on my account. I noticed the error a few days after the order was placed when part of the order was shipped. I spoke with 4 different employees, two via webchat and two via phone. All four informed me that they could do nothing to change the shipping address as the order was already processed. I can see on the Kohl's website and on UPS.com that only a shipping label was created for part of the order and the rest of the order has yet to be processed. Even with this information they advised that nothing could be done and suggested that I contact the person who lives at the home where the items are being shipped and ask them to return the order to a local Kohl's so that I don't lose my money. Meanwhile, this address is out of the state that I currently live in and I no longer own the home. I requested that my order be re-shipped to the correct address or that I be refunded the money for the items that I will not be receiving. All requests were turned down and the reseason being that the system wouldn't allow them to process a refund or reprocess my order to the correct address. I am absolutely baffled by the lack of care or concern for your customers. Not one person offered anything other than that this is now my problem and they can do nothing to help me. I will NEVER shop at Kohl's again and will let everyone I know, know the terrible experience I have had with your corporation.

The Kohl's cash is a scam : i earned $45.00 in kohl's cash and went thru hell to get them to let me use it . I'LL NEVER SHOP AT KOHL'S AGAIN !!!