Kohl'sReviews of kohls.com

So much has changed about Kohl’s since I started to do any shopping there. I actually stopped shopping there for a while and recently ordered some gifts to use a coupon. I soon realized that it has gotten even worse. I purchased a pair of slippers in a medium and received an extra large. I called customer service and was told that I have to take time out of my day to drive all the way to the nearest store to exchange them. It wasn’t my mistake, but I’m the one who has to fix it? First, I have to deal with the inconvenience of having to call customer service and now I have to go to the store. Tomorrow is Thanksgiving and I’m not going there on black Friday. It’s not just having to go exchange the item, it shouldn’t be my problem to fix. They’ve changed a lot with their return policy too and made it worse. Now they no longer have a customer service area in the store - everything is done at the registers (which can cause a back up quickly), and you can’t use their coupons for hardly anything now. I don’t want to shop there, but now I’m stuck in the vicious cycle of Kohl’s cash and reward coupons.

"To take the customer satisfaction survey, hit 1. On a scale of one to five, how satisfied with your support experience are you? ...Sorry, we didn't hear you. On a scale...."

I ordered a Sonoma Goods light blue rug, but the rug inside the package was dark green. Customer service told me to return it at the store and reorder it, so I drove an hour round trip to do that. At the store, no one helped me with the oversized rug, and the employee only processed the return and said the store has nothing to do with online orders. There was no apology. I reordered the rug, and the exact same incorrect item arrived again. When I contacted customer service and even the main line, I was given the same answer: return it and reorder it. I was told they cannot contact the warehouse, and one representative even suggested that maybe the light blue looks dark green to me, which was insulting. I simply wanted the correct item and I needed someone to actually check the rug before shipping it. Reordering the same mislabeled item over and over makes no sense.

Kohls is just horrible I've had there credit card for years. The bill always arrives everytime, but if I order from online they may get 1 out of 2 packages to me in a good location and the others are somewhere in Bangladesh??? How do they even stay in business. I got a incident number for a refund 7,480236 is my incident number. And what a monster number they have for incidents!!! Well over 7.4 Million!!! Good luck shopping with KOHLS! 😆

I placed an order with kohls.com back in October 2025. The order total was over the minimum for free shipping. They decided to break the order up into four different shippings; and then tried to charge me the shipping for the fourth item, When it arrived via the postal service with a shipping charge og $8.36, I refused the item. I then called Kohls.com to inform them what had happened. They told me they would refund the money I spent and low and behold, NO REFUND. Don't shop Kohls.co online for anything. Instead, shop in store.

I purchased a Keurig coffee maker that was on sale. Kohl’s offered a discount if I opened a credit card with them. I was approved for the credit card. I placed the order, received the discount and received an email confirmation that the order was placed. About 30 minutes later a follow up email said my order was canceled and that I would receive a refund. No explanation as to why the order was cancelled. I feel as though Kohl’s uses this sales practice to increase their credit card sales. There are enough disclosures in their documentation to protect them but at minimum it is a sleazy practice. My recommendation is stay away from doing business with Kohls.

cancel my order every time without refund scam

Terrible customer service