Kohl'sReviews of kohls.com

I placed an online order using my Kohl’s credit card, and as someone who has shopped at Kohl’s for years, I expected at least basic competence. I ordered two gifts for my mom and brother, got the shipping confirmation, and then found out they were sent to the wrong address. I contacted customer service and spoke with someone named Victoria, who was absolutely no help. She basically told me there was nothing they could do—so apparently random strangers get over $200 worth of gifts, and I get nothing. No gifts, no solution, and maybe not even a refund. It’s ridiculous how little Kohl’s seems to care about its customers. This is truly one of the worst customer service experiences I’ve ever had.

Placed an order on 11/28/25 with an estimated delivery date no later than 12/5/25. A UPS shipping label was created the same day; however, the package was not picked up until 12/3/25. The estimated delivery date is now 12/11/25. I contacted customer service about the unacceptable delay and got the brush off. No offer of a discount - no offer to intercept the package or upgrade the delivery speed. They have lost a customer over a few dollars, and cost themselves more in shipping and return fees. "Retail returns are projected to cost retailers approximately $849.9 billion in 2025." When customer service acts like this, that's no surprise! It's no surprise that Kohl's is being beaten so badly by Amazon and Walmart.

I been a customer shopping at kohls all the time and I never been so disappointed how messy everything is especially the clothes and bras area . There all on the floor and not straight. It was hard to find something . I have not seen one worker fixing it .

My package was shipped elsewhere due to ups. It was hard to get them to care or even read the house number on the delivery photo. They think 5$ in kohls cash is worth having to wait an extra week for an order.

Kohls in Newburgh NY has failed. The whole front end of the store is a Christmas shopping nightmare if you’re there for anything like a return or old fashioned sales assisted purchase. Most pleasant is pick- up or self scan. No price checkers throughout the store. Very poor experience with cashiers other than 3 top notch knowledgeable, great communicators.

I just came out of Kohl's in Washington, Utah. It was around 6:15pm. They close at 10pm. I was going to make a Amazon return and then do some Christmas shopping. There were signs all over the place they closed Amazon down at 5pm. I wanted to speak to the manager. He says they are understaffed and there was no one in the store. I pointed it out to him that he was in the wrong. He threatened to make it so I cannot shop there. Well, I will never shop at Kohl's again. I am closing my Kohl's account. He said his name was Charles.

I ordered two pairs of christmas pj's for my kids. When I went to pick up at my local Kohls, only one pj set was there. Apparently I ordered the other set to West Allis, WI's Kohls (almost two hours away from me.) My bad! But I must of hit picked up when looking for my item at the other Kohls because customer service won't refund me money since the pj's "were picked up." Way to rob your customers for a product they never received, and having a system that is bogusly set up for people who have never used it before. What's worse is you could have just sent the product to my store since it's already paid for, but you're literally gonna keep my money and say "don't do it again; watch what you're clicking." If they were a small business, they'd be done for doing that to customers.

I ordered curtains, which were 4" too short. They refused to pay the postage. So, I'm stuck with crap I don't need and can't use. I'll never buy anything from this company again!