Kohl'sReviews of kohls.com

I ordered a sandbox on July 9th for my son’s birthday on the 17th. Kohl’s put multiple shipping labels on the box so it got stuck not leaving California. I asked them multiple times to fix the shipping and they refused. Now they have the item back but refuse to send it to me because they processed a refund without my permission to my Khol’s card that was already paid off. They have it as out of stock and won’t let me rebuy it either. Absolutely no one from Khols has made any effort to actually help me. This has been the worst customer service experience of my life not to mention now I have to explain to my son that he’s not getting the one thing he wanted that was already late and now it’s not coming at all. You have lost a customer over this although from how this was dealt with I doubt that you even care. You should take some lessons from Amazon’s customer service.

placed online order to pick up a gift but it arrived to late (days later, thought it was in store) so I did not pick up. They billed me, refused to credit my account so I just paid the $20 because I was tired of fighting with them about it and then the reported me to credit bureau as being late

I love Kohls. I have always had EXCELLENT customer service in store. I was reading these recent bad reviews and 95% seem like user error and nothing to be blaming the company for. Kohl's has also done so much to protect customers and staff alike during the pandemic and people seem to be trashing them for it. I don't understand. Great products, sales and nice clean and easy to shop stores.

Kohls has some cute items at good prices, however, my complaint is their site. WOW, is it hard to find things on! I went into a Kohls store yesterday and found some cute items that I wanted to purchase, but the line was too long and I did not have time to wait. I took pictures of the items to find online. It was SOOO hard to find even a couple of the items, after searching & searching, I gave up on several items. Could not find them.

Kohl's is despicable! I placed an online order for store pick up; it's been three weeks and nothing. Tried to cancel online and it's not possible because the status is in processing. Called Customer Dis-service and was told I just have to wait! Contacted Kohl's on Facebook; apparently their social media geniuses could not care less. I'll be celebrating when Kohl's files for bankruptcy!

Kohls is horrible. I loss my job in April of 2020 due to COVID -19. I call every month since then to defer my payment. They never honored that therefore my account was hit with multiple late fees. They are now asking for a min of 90 dollars a month along with their high interest rate. This should not happened. I did my part. Shame on you Kohls!

Kohls would not allow me to post that a pair of shorts I purchased was impossible to straighten the cuff and to wear as seen in photos. Also, the hem had plastic near the waist that would rub until I had to physically cut it out of the shorts. These shorts I fought with for two days to straighten the hem. I wanted to warn others about the lack of quality but they block the posting stating call customer service which is a line of crap.

I have had the most ridiculous experience of my life with Kohls online customer service. I ordered something and it is being shipped to my old address. The order is still processing so has not shipped yet but they will not cancel the order or change the address. They tell me I only had 20 minutes to correct a problem. Admittedly, I made the mistake of not paying attention when I placed the order. I usually ever only have 1 address on file so I just clicked past it. As soon as I noticed, I contacted them but after talking to 4 different people I am basically out of luck. They had the audacity to tell me (all 4 of them) to contact the people at the former address - complete strangers who bought the house 3 years ago. I'm adding one of the chat logs here so that people can understand what is going on and the ridiculous policies of Kohls "customer service" In the meantime I, a long time customer and credit card holder, am forced to take the loss because they will do nothing to rectify the situation. They don't sympathize that Human Error happens. What's more, they agreed to put in a ticket to correct it but said that they can cancel the order ONLY if it is a Kohls error... meaning, they are capable of cancelling it, but refuse to unless it is their fault. I'll be closing my credit account, sorry to say.