Kohl'sReviews of kohls.com

I like that it's always there, and you don't have to wait too long to get what you need. In addition, all the products have a detailed description so that you can immediately find what you like. And it's very cool.

If I could give them less than one star, I would. I purchased over 60$ of product to be sent to my house and it was sent to some random address across the United States. When I asked for them to cancel the order, have it sent to me, or do a refund they refused. I spent over 4 hours in their online chat for them do say they will not do anything to help. Never use this company they are the worst customer service I have ever experienced.

(Bakersfield NW) Return lines are ridiculously long with only 1 clerk she was doing her best to get though the line as she kept asking for help and backup I heard and nobody came to help her for a very long time! You need to hire more people poor girl looked stressed out I really felt bad for the employee.

Really nice quality products with great sale prices, very good customer service and fast shipping

Lorena was very helpful at the checkout!

My stomach is churning that I have to give them a full star. they don't even deserve that much. I ordered a graduation frame on 06/08 that arrived on 06/13 in hundreds of pieces because someone in shipping put a picture frame in a plastic bag to ship it. I was assured by customer service that a new frame would be boxed and shipped only to find out today that that frame was returned to Kohl's by UPS because it too was placed in a bag and broken to pieces. And now they've told me I can't get a refund until the damaged frames get to their stores. I'M LIVID!

The app is a piece of crap and the site is as old and dated as it could be. On top of waiting more than necessary and the packing slip stating the item I purchased, they sent me the wrong item. Im going to return this crap, waste my time and gas to go to a store and get my money back. Im going to go back to AMAZON and order it for the same price and in two days at the most. This is the reason why this company is going down the drain.

I have been a loyal Kohls customer for 15 years and a card holder for 6 yrs. During the 6 yrs that I had a Kohls charge card I never once missed a payment as my credit score and payment history has always been my number one priority all through my life. During this Covid-19 crap I was unemployed for 2 months and home the entire time. I do electronic statements with Kohls instead of paper ones and I never received a statement during that time so I didn't realize that a payment hadn't been made until they called me Monday to tell me. As soon as they told me I went right online and paid the entire bill off. Then I thought about checking my Experian credit file and when I did I saw that Kohls had reported me 30 days late! The only blemish on a spotless credit report and it took me from a (Great) rating at 764 down to a (Fair) rating of 668!!!! 15 yrs of perfect payments right down the drain because of that. I thought Kohls was doing payment forbearance during the Covid19 pandemic like all other creditors were but I guess they don't care if your out of work and experiencing economic hardship because of this pandemic. I loved shopping at Kohls and was a loyal customer for over 15 yrs and they ruined my perfect credit history over one payment during this pandemic shutdown. I called them 4 different times and each time they said there was nothing they could do! Kohls was my favorite store and practically the only place I shopped for everything I needed but I will never shop there again in person or online plus I'm making it my mission to take out a Social Media campaign letting everyone know what they think of their customers. They can shove this card where the sun dont shine!!