Kohl'sReviews of kohls.com

Horrible paid for order, then a hold on card for entire amount again until I receive all items. No tracking number yet for 1 item. I HATE KOHLS.

Worst customer service ..They don't know anything we ask even order status or where the item currenly or even out of stock, in stock info..Wondering how they survive in business

Never order from them I ordered this comforter set on November 12th from this site bc the delivery dates showed November 18-25. The 25th would be the date I would need it as we were closing on our house on the 25th. It never arrived so I contacted customer service who was absolutely no help at all. They stated that I could not request a refund until 10 days after the carrier last put in an update. After speaking with several supervisors I still did not get a resolution so I just waited and bought another comforter set for the meantime. The package finally arrived per FedEx tracking but when I got home there was no package and no signs of delivery on my Ring Doorbell. I contacted customer service that day and again requested a refund. I was told I had to wait 7 actual days but I still haven't received my money back yet. The cost I paid was $172.98 and I want my money back. I called in again on the 7th day to see why I haven't received my refund and was told they changed their refund policy on December 1st. Even though I requested a refund prior to the change of the policy the request was not submitted until December 3rd and I have to wait 14 days not 7. This is absolutely ridiculous not only did they not guarantee the delivery time they committed to but the package was never even delivered and now they are giving me the run around about my refund. I order online all the time especially since the pandemic and Kohls is the only store I've had an issue with. I will never shop with this store again. It is now 2021 and these people are playing in my account putting in a refund then taking it out days later like I purchased something. I've been holding for a supervisor for a while everyone is foreign and I'm sick of it. This is absurd how are you playing around with my account a month later. They need to be sued. Please if you're reading this DO NOT SHOP WITH THIS STORE they are crooks and you cannot get a resolution.

Ordered 3 shirts for myself,4 shirts for my wife all at same time,received one of my shirts one day and the other two in separate shipments for the next two days,haven’t received wife’s yet what kind of shipping method do they use,I would think they could lower there cost if they shipped everything in one package instead of separate packages,worst shipping I’ve ever seen,hopefully the other shirts will arrive ,I don’t want to go through what I’ve seen some of you stated.

Their payment authorization process is horrible. And no, I am not an idiot who does not know how to use their bank account. The process for my bank is that all pending charges are in red and remain at the top of the transaction history of my checking account until cleared, then turns black once the payment is complete. I will not hold my bank accountable for a company’s disorganized shipping and payment process(es). However, I made a Kohl’s purchase on November 28th and distinctly remember seeing it twice (in black) in casual observance (which I do regularly) on my bank account, only to find upon further research from their customer service website that those previous “payments” I saw and assumed had been cleared were mere authorizations and that the “actual” payment would not be complete until the full order had shipped, which for me was 12 days after my order. The first time it happened, I was confused and thought I had been charged twice, though I let it slide because I saw that the previous charge/authorization had gone away. However, the second time this happened, I was caught off guard and unfortunately did not have enough money in my bank account to cover a charge that I thought had already gone through. This caused me to go into overdraft and receive a $30 courtesy payment fee on top of the payment withdrawal. On the plus side, I’m glad I did not have to call customer service in order to find this out, and instead could be disappointed by their website FAQs rather than an actual human voice. Still, it would be nice to know this in advance rather than finding out the hard way, after my checking account has been overdraft.

I am only giving one star because I have to! Kohl’s has the worst customer service I have ever experienced in my life! Not only do you get someone on a foreign country who has no idea what you are talking about and gives false information when you call. When you go in the store they say they are not affiliated and refuse to help you! They give you the middle finger basically! I have had nothing, but bad experiences with them for the past week! I will NEVER shop from them again and hope this reaches someone else before they make the same mistake by purchasing from them!

I have shopped at Kohl's for many years, I have always liked this company. However, during COVID true colors started to show. They are out for themselves and their own best interest- not the consumers- not the ones who keep them in business. Let's see how long they stay in business with experiences like this. I will not be shopping with them again.

I ordered multiple items November 24th that got separated to be shipped in 4 different packages. I only received 2 packages. When I contacted customer service they told me that I had to wait until December 8th to see if the packages arrived and to contact customer service again if they didn't. They never arrived so once again I waited over an hour to chat with someone and they told me they won't refund my money because the boxes could still arrive. Mind you one package has said "In transit" with no location for 5+ days now with no change and the other still said "Awaiting item arrival" meaning the shipping service still hadn't received the package. And yet Kohl's does not care and told me that they won't do anything to make it right. Instead they told me to wait another 12 days to see if the packages come and if the don't they want me to reach out for a 3rd time to see how/if they can fix it. I wasted 3+ hours of my time waiting for responses from their slow and terrible customer service to get nothing done. Also, when I brought up the fact that their website says you have to purchase something by December 11th to get it in time for Christmas but I purchased something on November 24th and they won't send me replacements in time they didn't care and had no response. Then before we were done chatting the representative disconnected the chat. I will never purchase anything from here ever again and I advise you to do the same.