Kohl'sReviews of kohls.com

Great service

Honestly, 1 star is too high for this horrible company. Since cyber Monday, I have been on the phone more with Kohls than I have any other person or business combined. They place online orders that they cannot fulfill. Then when you call to ask about your order (because they will never let you know if there is an issue) they refund it and guess what, you lose your Kohls Cash. In addition, due to Covid and having to uproot everything due to the California Wildfires, I was really trying to not leave my house and be as cost efficient as possible. Now the prices are more expensive then Cyber Monday, and I have to expose myself to Covid along with my entire family. I probably would be a little less pissed if this wasn't the 3rd time having to order the same exact thing, and now there is no possible way to get an online order here by Christmas!! Your motto should be NO WE CANT!! I will never spend another dime in Kohls. They couldn't pay me to...

Went to Jackson,Michigan Kohl's today to purchase a ring. We stood at the jewelry counter for a couple of minutes waiting for an associate. We could see her putting items on the shelf, so, no problem. We figured when she seen us she would come to help. Nope! Turned right back around and continued stocking. Okay!?!? So my companion asked if anyone was working back there. She proceeded to reply, "Does it look like I'm working! Do you see me working?!?!" Um, excuse me!!! That's when I should have turned around and left, but I wanted a ring that was there. So she came up and said, What can I help you with? Snotty, of course. ( After snatching the keys from the drawer and closing the drawer like she didn't own it) So, long story short, the ring was a size too small and I didn't care to hear her little story of how I can order it online. I talked to a manager and told him he needs to take care of that situation because I was a lot more mellow than I'm sure most people would have been. I will never go back there to the jewelry counter if she's there. Out of kindness, I won't post her name.

Zero stars. They invalidated $80 in Kohl’s cash when I actually placed my order, without applying it. When I called to their incompetent customer service, they said it would be refunded. It never was. To top it off they overcharged my bank card by $52 on the price without the Kohl’s Cash applied, then acted stupid when I called to contest it. This company is nothing short of criminal, and should be ashamed of their lack of integrity and incompetence.

The Kohls in St George Utah is like shopping in a third world country! A total mess....clothes thrown everywhere...no order whatsoever...bring back the old days of shopping in neat and organized stores!

Completely inaccessible. You wait for 60 minutes on a chat and they disconnect you. Phones are never answered. Orders sit in a cue for weeks with no way to find out if they'll ever ship, until of course you get the "your order has been canceled" email. Total disrespect for their customers, but keep that Kohl's cash coming so you think I'll come back. Shame on you Kohl's. Your customer service sucks.

I ordered gift cards for my granddaughters on November 30. USPS repeatedly says that it is in transit. I am very upset with the delivery of these cards. There is no reason for mere cards to take this long to deliver. I have determined that Kohls will no longer get any of my business because of this poor service.

I put in an order on November 27,2020..This is the first time I ordered on line and the last.I was not updated on my order which was suppose to be a Christmas present.I called customer service which took forever.I talked to a customer service person.she looked up my order and said it was going to be shipped back to them and my account will be credited in a month when they get it..I thought wow I didn't even have a choice of my order being resent to me.Poor,poor customer service..I will be doing my business else where...