Kohl'sReviews of kohls.com

Customer Service is the missing element with Kohl's. Investment needs to be in Customer retention building, especially with vendors like Temu and Amazon. I ordered 2 items before the holidays and the items never arrived. I immediately informed Kohl's after checking with the post office twice. They responded after I wrote a negative review. Only to inform me that the review was not posted because it was not approved. Wow. No one responded to indicate whether they were retracting the lost items. Just unprofessional.

I placed an order on 12-02-25. Item was in stock and in state. I received notice same day it was ready to ship and awaiting pick-up. From that point on there were no updates or tracking available. After 2 weeks I used chat online and was told to wait 6 days. After 6 days I called and the automated system said it had shipped. I waited a week no package. I finally managed to talk to a person yesterday. After much searching he informed me they had no record of my order. I opted for the refund offered, we will see if it takes place. This was for Christmas and so 2 days before Christmas I had to race out to look for a replacement. Bad experience from start to finish. I wouldn't have given any stars if that option was available. I will not be shopping or ordering from Kohl's again. I would not recommend using the .com site. Update- They did refund my card for the full amount. At least that was done.

Kohl's charges a 15% for stocking fee and the buyer pays return shipping for Kohl's online purchases. My purchase that I need to return doesn't even show up on my Kohl's account. I called kohls.com and they hung up on me when I was waiting for the associate to get back with me to tell me how I can return this item without driving to the store. I won't run into this problem ever again because I am never again shopping at Kohl's. Kohl's used to be a regular shopping stop for our family but since they changed their selling strategy about 10 to 15 years ago we rarely did business with them anymore.

Return policy is now setup to make it extremely difficult for returns to be completed unless you are near a store. Shipping policy is deceitful. They will not refund a package not received until after a clearing period. However their system reflects false information and does not recognize the package is lost. It keeps it in a deliverable state daily even though the package is obviously lost. That happened to us for 11 days. We ordered on Nov 29th. Package was lost Dec 4th. They didn’t recognize it as lost until the 15th. It’s now Dec 23rd. No package. No refund. No assistance from customer service. They blame the system and the carrier policy.

Kohl's sold me a roomba in November. A month later roomba's irobot app was updated and will no longer pair with an apple phone version 8. No one at Kohl's knows now to deal with this issue.

Kohls - stop using OnTrac aka Lasership to ship Kohls.com orders. Been a customer for 20 years but will stop ordering if you continue to use OnTrac as the shipper. They mis-route every package, claim it’s lost or damaged or incomplete address BS - and it’s every package! Something is really wrong here with this sham company perpetuating retail fraud against your customers. Seems like pattern of intentional mismanagement or organized retail theft for there to be thousands of similar OnTrac complaints online. The USPS is 100% better than this horrible company.

I ordered a Christmas gift for a family member on December 1. Estimated delivery 12/4-12/10. On 12/18, as it still had not arrived, I called as the tracking said it was out for delivery at a city about 30 minutes away. They said to call back today if it was still not delivered. They sent me to call their shipping service, which won't even connect or ring (I wondered if it was just me, but I looked online and many others said the same thing). I called them back and they did not solve the problem. No gift to give for a party, the item is not in stock in stores, and they had no solution. Don't waste your time with them, just buy things on Amazon, who not only deliver on time, but have customer service that can actually solve your problems.

Store 601 Ontario california My wife and I parked our bobtail semi tractor truck back where they receive loads, on the side of the building.It said no overnight truck parking. Went in shopping within 45 minutes, we came out and our truck by continental towing was towed off trucks charges 1650.00 I visitex now the manager at the store He said, that's not the intent of what they had asked continental towing to do continental towing is out of out of fontana, california. I'm so disappointed would like to be in shopping, I have the receipt of the business done purchased. And then have it towed off private property of the store owner. Please and continental towing to reinstate our expense with the towing company, I went back 2 hours later and found that same tow truck company and driver sneaking behind the building. He said he was picking up trash from the homeless. Waiting and watching to try to tow away another semi.It is illegal if the customer is in shopping for a few minutes. I Asked for a binding contract with kohl's and continental towing, which I have asked for from the corporate office.Your corporate office but never have received any info back. The manager at store 601 says he does not have a written agreement. That was so disappointing, and is not right?That while we're in shopping, our vehicle is towed away. In shopping about 1 hour. (Bad situation from Kohl's) please help get this resolved with store 601. Jim & Diane Kaeb