Kohl'sReviews of kohls.com

Bought 3 men's items, 3 t shirts , Hanes 5 pack underwear, 3 pack of dress socks, total $106. Same items on Amazon were $55. Never shop there again. Can see why nobody was shopping in the store .

Kohls is horrible on every level! From tech that flashes from free shipping and then charges you, Kohls cash is always a nightmare, quality is awful with higher prices to worthless customer service! If I were the CEO of Kohls..the first thing I would do is follow Wal Mart's way of thinking! Get rid of Kohls Cash and offer rock bottom prices at all times equal to the junk you sell! Hey CEO, do something! Maybe start by reading mostly 1xstar reviews....only the really awful have reviews this bad!

I spoke with one of the most unprofessional customer service representatives. All they said was, "We can’t help," and when I asked to speak with someone to file a claim, they told me that if I wanted to speak with someone else, I could hang up and call back. They also said that Kohl’s doesn’t have a customer service email or claims department, which I find unacceptable. For some context: I purchased a bed frame online. The estimated delivery date was initially shown as the 6th to the 9th, but after one day it was changed to the 15th–19th. I needed the item sooner, so I called to cancel the order because the website did not allow me to cancel it online

Called customer service to change the phone number on my rewards account. Only able to change address online. Chat option could not help and two calls to customer service did not help. Asked to be transferred to a supervisor and was sent to a survey instead. I was told they would need to text me a confirmation number and the number I have is under someone else's name. I've had the number for eight years. I will be closing my account at Kohl's and never walking through their doors again. This is not the first time I have had trouble with their customer service over a very simple thing.

their order verification system by only offering to send a text messages is a disaster for customers who don't have a cell phone contract in the US like us. So much wasted time with incompetent customer service and non flexible ordering system.

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation with UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the charge back goes with Capital One.

When did Kohl’s cashiers stop bagging purchases? I had an armful of clothes and some bedding and after the cashier rang it up, and I paid, he just shoved it all at me. “Did you want a bag?” he finally asked. “Please,” I replied. So he handed me a bag and I had to load it all in there. THEN, when I got home, I discovered that he hadn’t removed the security device off of a sweater so now I have to take it back to have it removed. Very disappointed. I used to really like Kohl’s but I’m done with them.

12-30-25 NO PRODUCT, NO KHOL CASH, NO RESPONSE FROM SUPERVISER: LOST MONEY LOST TIME UPDATE 1-12-26. FIRST AND LAST TIME SHOPPING AT KHOLS: I WILL CONTACT KHOLS AGAIN: My experience took 1hr and 46minutes of exasperating useless on line with customer service. Twice i provided all info, n placed an order and provided my Khol Cash reward. The secure line for providing my credit card info was done twice. Returned to customer service and was told my three digit code was not correct. I just completed a transaction with another company and purchased a $395 vacuum cleaner with my card. NO PROBLEM. The khols on line associate requested i placed the order a third time I refused after this fiasco. Demanded a supervisor who was useless and did nothing and REFUSED TO EXTEND MY KHOLS CASH OR PROVIDE A NEW ONE TO SHOP AT THEIR STORE DESPITE WASTING MY VALUABLE TIME AND LOSS OF KHOL CASH. POOR CUSTOMER SERVICE IS AN UNDERSTATEMENT. HORRIBLE SERVICE,.LOSS OF 2.5 HOURS OF MY TIME AND MY KHOL CASH.