Kohl'sReviews of kohls.com

Kohl’s appears to be following a troubling path similar to once-prominent retailers such as Sears, Bed Bath & Beyond, and Pier 1, where declining customer service preceded financial collapse. A significant contributor to this decline is how customers are treated. Most concerning is Kohl’s return process through a third-party system, which has resulted in refusals to accept clearly new, unworn, tagged merchandise even when receipts are provided. This directly contradicts Kohl’s advertised “Hassle-Free Returns” policy and leaves customers feeling misled, frustrated, and treated unjustly. In contrast, retailers like Macy’s and Nordstrom continue to demonstrate that clear, consistent return policies and customer-first service are essential to maintaining trust. Retail history shows that when customers are no longer prioritized, decline often follows. Kohl’s would benefit from learning from these examples before further damage is done.

Purchased dress shoes online Nunn Bush Kore EZ Icon Men's Cap-Toe Oxford Shoes. 10.5 wide. They are more like 11 regular. Contacted kohls online for a rma and shipping label. They would not provide either. Said I could return to Return Center 9998 All Points Parkway Plainfield, IN 46168 and pay for it myself or return to store which is 30 miles away. Look at the reviews on other sites for kohls they are BAD. I will never do business with kohls again and suggest others to do the same. If you order online and need to return an item you may be stuck with the item or paying to have it shipped back. Money out of your pocket because of their inferior product.

They at times, give cash coupon offer at the door to use that day. They don't apply the amount, even the same day, on return of the item you buy with their cash coupon offer.

I went to the checkout to return one item. There was over 20 people in line. The new procedure is to go through a ridiculous maze that ends up at the registers,where you do a return; purchase merchandise; return Amazon ,etc. If it is an Amazon return, the cashier has to go to another area to put it away. What used to be a 5 minute procedure now takes 20 - 35 minutes. Whose brilliant idea was it to make these changes? It was my 2nd experience with the new system and both were super bad experiences. You have lost a loyal customer. I don't have time to go through your maze. My time is too valuable. I will go where I can get in and out quickly.

I placed an order on 12/7/2025 and one item was delivered on 12/12/2025 but the other one was not... So, I called Kohl's customer service and the auto info stated that my order was completed but it was not. I spoke to thier rep and she stated that USPS had the order.. So, I called the post office and ask them why they do not deliver my package, pos office stated that a label was created on 12/9/2025 but Kohl's warehouse has not informed them to pickup. The order was for the same two items. So, Kohl's lied about my shipment. I have to wait until 12/15/2025 to call Kohl's back. That is the shipping time frame. Why would they not shipped the whole order?

I ordered and paid for a 24 inch Santa and they sent me a 12 inch Santa!! They lie, only have chatbots for customer service, and made my return incredibly difficult!!

Kohl's has become the worst store imaginable with a dishonest and ridiculous overpricing system that makes one believe that they are getting a real bargain by using the percentages off and Kohl's Cash. In fact, you can find almost all of their name brand items at other stores for less money without 'discounts'. Their Customer Service for online purchases is appallingly subpar and their delivery times so slow that by the time you receive the item you may no longer need it. Goodness help you if your package is lost at some point in the shipping process!!! They will make you wait an additional 2 weeks before they will resend the order (and at this point the item is usually out of stock) or refund you. The store used to be great for basic items but they continue to try a be an upscale retailer. They are not. And never will be.

My online order was lost and I contacted kohls and they told me on 2 separate times that I had to give it more time even though tracking showed no movement. Today I contacted customer service again and asked for a refund. I was told they would send replacement order but I insisted on a refund. Now I have to wait 30 days for refund. That means they have kept my money for over 45 days and I have nothing.