Kohl'sReviews of kohls.com

Wish I could give Kohl's -10 stars! I have been a loyal customer of theirs since they first opened their doors and have become a "MVC" since then. Yesterday, I went in the store to exchange the same shirt for my son as I had ordered the wrong color. The girl told me I could do that but if he doesn't like the one I'm exchanging it for and want to return it, I will only get the lowest possible amount for it!! Even though I bought it online with my credit card showing how much I purchased it for!!! Are you serious???? This isn't the first time I've had problems with them, either. The past 5 years with them have gotten worse and worse!! It's too bad they decided to screw their loyal customers! I hope they fall fast and hard before they steal any more customer's money!!! CAVEAT EMPTOR!!!!!

1 star is too many. I decided to purchase on kohls.com and it was a nightmare. The item was placed on " shipped" for 10 days. It was supposed to have been delivery already. When i called, the rep said, we can refund you and you will receive it in 7 days or you can get another one and will come in 5-10 days but we cant gurantee its not going to encounter the same issue. what a joke. Please stop shopping at Kohls so they can go out of business already.

I ordered four shirts on December 6, 2025. I received one shirt. The remaining three shirts have been "delayed" at UPS in Cerritos, CA items since December 13. I called customer service on December 18, and the representative's accent was difficult to understand. He could not explain why my remaining order was delayed. He said he could reorder the items with a six to ten day delivery date. I said that makes no sense because the items are sitting in Cerritos. He said the options were to reorder or cancel. I cancelled. I did not trust what he was telling me because he seemed to be gaslighing me. Unfortunately, the remaining order still has not been cancelled on the Kohl's website. So my battle with customer service representatives with hard-to-understand accents continues. Whatever business model Kohl's is using will cause it to go out of business. Any business model that cannot fulfill its shipping repsonsibilities and that has customer service representatives who cannot resolve issues should not be in business.

Ordered expensive Harry Potter coasters for a Christmas present. Whoever works for there shipping department probably should look for a new job. They threw them in without any protection. The box was smashed the coasters were out of the box by the time I received them. Absolutely ridiculous. I'll be shopping elsewhere.

I placed an online order December 4th Kohls was sending items in two separate shipments. Received the first shipment and the second shipment a label was created the website is saying that they are waiting on carrier pickup (UPS). After two weeks Kohls website is still the same status. I called and canceled order which I had to wait 13 days, and I have to wait another 7-14 days for refund for show on my account. The crazy thing is I placed another order online ( in a attempt to replace first order and I received one shipment and the second shipment is saying the same thing as my previous order (waiting on carrier pickup). Kohls needs to stop trying to place the blame on UPS because I haven't had issues from other stores this holiday just Kohls.

We were the victims of fraudulent use of $150 of Kohl's cash and we went to the Kohl's store in Trexlertown, PA hoping it could be replaced. We were greeted by a friendly Bridget who got her Mgr Steve to assist us. They reviewed the fraudulent charges on our account and spent a lot of time to replace our Kohl's cash. Best visit ever to a department store!

Don’t even bother calling. I’ve called customer service 4 times, all with different issues, and I never get any kind of resolution. They’re also very rude about it. I called once and told them I didn’t get the correct refund amount back on a return and they told me not to set my expectations high, I wouldn’t be getting the money back, but they wouldn’t get me a reason why. All I got was that’s how it is. Sometimes you don’t get the refund you’re expecting. I would give zero stars if that was an option.

I would NEVER order from Kohl's Again in Life! I recommend No one does. Their customer service is almost impossible to comprehend. I called because my order was cancelled and No one there can tell me why. On top of that it took them 20 seconds to take the money out of my account and I have yet to receive a refund. This is Horrible I called and spoke with several agents and due to the language barrier I did not get anything resolved when you call to corporate of course it's only answering services. I will not stop until something is done about this. I will go to EVERY SOCIAL MEDIA OUTLET, NEWS STATION TO ENSURE NO ONE ELSE ENDURES THIS SITUATION. They are not helpful. I am still waiting on a supervisor to give me a call back. KOHl'S is NOT GOOD! DO NOT SHOP OR BUY ANYTHING FROM HERE