Kohl'sReviews of kohls.com

I purchased a gate with a $50 gift card. They intercepted the delivery because entered the wrong shipping address. It’s been almost 2 mos and 6 phone calls, I still haven’t received a refunded gift card. Everytime I call they tell me 7-14 days. I even tried to get help at a store and they gave me the same customer service number I already have. Still nothing. I’m canceling my account and credit card after 20 years

Terrible customer service. I spent 55 minutes on the phone, and this was my fifth time contacting Kohl’s about the same unresolved issue. The rep Abbey couldn’t help and transferred me to supervisor Lew, who was completely unprofessional and disconnected the call without resolving anything. Hanging up on a customer after nearly an hour—especially after multiple prior calls—is unacceptable. This experience was frustrating, disrespectful, and a huge waste of time. Kohl’s customer support clearly does not value its customers. Very disappointed and reconsidering shopping here.

Was online shopping for last minute Christmas gifts . Saw something they had in store available for pick up . I ordered it . Never got the email saying it was ready to pick up . It turns out they no longer had in stock . They then said it would be available by the 24th . Christmas Eve came and it was not available. I requested to cancel the order and they flatly refused . They said they never under any circumstances cancel orders . Even though they told me it was in stock and available, and had no idea when I would be able to get it .. they said they simply will not refund money . So now I am at a point where they are keeping my money , $138, until the manufacturer sends them a new shipment . No ETA . Talked to a supervisor and they could care less

Not necessarily this particular store but…I bought a ring for my daughter and needed to exchange the size. Since it was an online order and the item is not in stores, I have to return it and reorder the correct size. The ring is no longer on sale and is now $70 more. Customer service did nothing to help and refused to exchange it. Any other store would have done an even exchange for the same item.

Placed order for kohls gift card on 12/14. On 12/24, card was not received. Called CS and was told it needed to be verified. A lot of good it did one day before Christmas. Maybe get some Americans to do the call center. Will not be using Kohls again.

I made an online order on Kohls website on December 15, 2025, for $31.78. My order remained in fulfillment through December 21st, so I had an online chat with a Kohls representative on December 21st, expressing my dissatisfaction with the slow order. On December 22nd, at 3:58 p.m. I received an email saying my order was "ready for pickup". Also on December 22nd, a $31.78 credit appeared in my bank account. I picked the order up on December 23rd, which I found to be cheaply-made. I later learned on December 24th, Kohls had deducted $31.78 from my bank account! This is a bait-and-switch transaction! I will be returning the items for a refund, and will never shop at Kohls again!

trying to checkout as a guest both on pc and smart phone just has you going in circles despite confirming your address and debit card. TERRIBLE

I placed an online order for a Versa Fitbit. On the day I was to go pick it up, my app said it had already been picked up. I understand the online order bins at the store are a great idea UNTIL someone picks up your package. No one at the store is going to think anything if it. THEN, trying to reconcile with Kohls is extremely difficult. The dispute department asked me if I took notes when I called customer service to report this issue. No?! Even if I did, how valid would my notes be to refund the order I never picked up. Finally, after uploading a ridiculous amount of documentation, I was awarded my claim. I promptly cancelled my card and will never walk in a Kohls store again.