Kohl'sReviews of kohls.com

Ordered a few cloth items on Kohl's website on black Friday weekend (11/28), however, so far they are still not arrived (12/22). Called to report the issue, and were told if it does not show up by 12/21, you can call us to get the order canceled. However, I called today, and been on hold (no voice at all), for one hour, so far, it is still no voice at all. This is very shocking for a public traded company to treat the customer like this? and delay so long? Due to holiday weekend, and many are having traveling plans, the stuff if unattended not received could get lost.

I placed an order on 12/12 that I had to rush through to ensure 12/25 delivery. That is pathetic. The order is just arriving and it did not have what I ordered, I was sent some random item I never ordered. There are no "people" working the phones to assist any one with a credit or return. I finally get a virtual agent who says there is a 36 minute wait to speak to a "person" we shall see. So far I can definitely say, I am cutting up my kohls card and moving on. I'd rather pay for service. This has just been a horrid experience.

Consider yourself warned with all the reviews about the shipping, it takes forever to get to you, if you actually get it. I was missing an item in an order that had the shipping label created but never sent. Almost impossible to get a hold of customer service and there are so many limitations with the cancellation/refunds, oh, you must wait 10 business days before you cancel and after that, you must wait 14-21 days for your refund to process, etc, etc... 14 to 21 DAYS for a REFUND??? There are better places to shop with items received within less than a week with good communications and refund policies!

My issue started when I went online to make an order. At the conclusion of the order everything was approved and I received the confirmation email. 2 hours later I received an email saying my order had been cancelled, but no explanation to why. I assumed there was an issue with my card so I made the order again using a different card. Same story. Confirmation email, delay, order cancelled with no explanation. I had a gift card from Kohls so I just went to the store and made a purchase of a similar item. I received Kohls cash from my purchase, yaay! So at the designated time I AGAIN went online to make an order of different items (it's Covid-19 out there so I'm trying to stay online vs in person, but Kohls makes it too hard). AGAIN the order using Kohl's cash went through and then cancelled so I AGAIN went to the store. I spent an hour locating similar shirts and when I went through the line to use the Kohls cash, the teller said it had been spent! She called a manager that explained that the Kohl's cash would take 2 days or so to reload, but they gave me a customer service # to call. I called the number, the agents transferred me around and eventually made my order with a confirmation # that did not get cancelled. This was on Nov 29th. On Dec 2nd I received an email saying my entire order had shipped! GREAT! WELL today is Dec 21st and I STILL have not received the order. Called customer service who could not tell me anything and she transferred me to a .com rep who said my order was scheduled for delivery between Dec 3rd-Dec16th and they could not do any research until 12 days AFTER Dec 16th which will be Dec 28th and a MONTH after making my order. Since Nov 29th I have ordered online from Amazon, Walmary, Home Depot, Best Buy, etc and have already received those orders. What are they doing that Kohls.com is not? I have wasted SOOO much time with this and even more writing these reviews. No one has offered to do anything extra regarding my wait or my experience. I am definitely not a satisfied customer and have already begun taking my business elsewhere.

I placed an order November 2020, it has bounced back and forth from their Pitney Bowes shipping facility in TX to another Pitney Bowes shipping facility in CA, then back to the shipping facility in TX. It is just sitting there and hasn’t left. Support lied to me and said USPS has it. I investigated. USPS never received it! It’s been a month and I may never receive it!

Terrible customer service. I called because I tried to set up an account online and it said my e-mail was in use. But, I have never had a Kohl's account. To make a long story short, the customer service rep barely spoke English, they seemed to not understand what I was trying to say, and I wanted them to delete the account associated with my e-mail because someone else was using it. The guy put me on hold and said he would get a supervisor. 25 minutes, no one shows up so I eventually hang up. Wanted to support a different company other than Amazon but it will definitely not be Kohl's.

Poor customer service, never order again!!!

Purchased an Ugg comforter set for $200 which was a 3 piece set that consisted of 2 pillow shams and a comforter .. The comforter tore in 3 places in 3 days and I had to sew each seam !! Beware of the quality of what you purchase from them in Bedding ...