Kohl'sReviews of kohls.com

Customer service was horrible, and had terrible experience with jewelry cashier. I would not shop there again if you paid me!!!!

Ordered items on 11/25/20 and got partial of what I ordered within a week. Other 3 items still says shipping label created since 11/27/20. Can't get anyone on the phone and chat is useless. Kohls is a joke.

I wouldn’t if any stars if it was possible. I was on the phone with Kohl’s.com at least 8 times trying to get this Christmas order straightened out. On the 7th time I thought it was taken care of until I got my credit card bill. I used a $25 gift card to pay for some of my order. They charged me full price for my order and even on my order they emailed me said they took the gift card off and they won’t refund me my $25. I will never shop at Kohl’s again. Too many other good stores I can spend my money at!!

Kohl's charged my credit card twice. They won't issue me a credit. It was their mistake and they won't fix it. They told me to contact my bank. My bank's website said that it could take up to 50 days!! I could cry. 😥

Ordered a gift card online on December 1. Received the card on December 30. Even the U.S. Post Office is not that slow, especially at the beginning of December. Of course, Kohls will not honor returning of gift cards.

I called customer service and it took 40 minutes for someone to answer. In the meantime I started an online customer service chat, which took me 10 minutes to communicate in chat and then was passed through to the next level where I waited and received a message it would be over 18 minutes. The Customer Service Rep that answered the phone was very pleasant and efficient responding to my issue. I gave him a high rating. But due to the long wait time I had to rate Kohls Customer Service as 2.

AWFUL... awful.... awful. It is an act of God to get to a customer service rep. I would buy an item from the trunk of a stolen car before I would ever deal with this company again. I wanted to make a change within 1 hour of placing the order and could not. Then it got returned to their warehouse and they said they could not return the item to me and it would be 30 days to get my money back. I did not want my money back I wanted the item and would’ve paid for shipping again but they couldn’t help me. Customer Service this bad is the reason Amazon will remain in power. Never again. Cut up Kohl’s card just to make sure.

TERRIBLE! TERRIBLE! TERRIBLE!! Four out of the five items i ordered were wrong and didn’t get to me on time. I called CS FOUR TIMES!!! FOUR! And items were still wrong. DO NOT blame covid for incompetence in your warehouses. It truly is NOT that difficult to read the order, pick the right item, put it in a box, close it up and ship it. I will NEVER order or shop at Kohl’s again. Dumb people!!