Kohl'sReviews of kohls.com

I place an order online with Kohls.The order was returned by UPS to them and Kohls refused to refund my full order.They are only returning part of my order and I never received the order.

WORST EXPERIENCE EVER!! Two things. 1) Regret I did not look at TrustPilot BEFORE ordering from KOHL’s! 2) CLEARLY KOHL’s DOES NOT CARE by the number of reviews & ratings!! I’m reporting them to BetterBusinessBureau & Consumer Protection Agency. They handled a simple order of FOUR items deplorably! Just terrible. Divided into THREE friggin’ parts! One went to a place & store for PICK UP in CALIFORNIA! I’ve never heard of & DO NOT even live in that state!! The fact that TWO of the four were shipped to CORRECT address- the pick up for one item was in the correct city & state- & those ALL MATCH my credit card information seemed to miss all logic of picking up any part of my order in a city I’ve never heard of!?!? TERRIBLE!! Their WEBSITE has ISSUES!! No matter how many times I tried to change my location on the site it changed back to someplace in California I don’t know!! THAT is also where part of my order went!! Really KOHL’s you have to be aware of your technical issues!! It’s COSTING YOU CUSTOMERS & MONEY!! How idiotic is that??

Takes forever to do a return at Kohl’s for a Amazon return. Need a better system.

Password login is a nightmare. At first I thought I just kept forgetting my password. Then a wrote it down and still was told it was incorrect. They’re system needs improvement!

Back in Sept around the 18th I was visiting a sick aunt for the day no clothes or anything 6 hour drive she passed while there, I went to Kohls purchased a couple new outfits for the stay and the funeral. Went to Saphora got some makeup and the clerk was telling about the spend 95 on the samples perfume get a big one free so I purchased it. Went home used the samples went to purchase "My free one" and the coupon had it expired on Sept 5 - 14 days Before I purchased it. Today I reached out to customer service and was told they cannot help I have to Drive 6 hours back to the original store!!! Are you Serious I have been a loyal customer is Kohls for many years and do believe I will be canceling my card.

If I could give them a zero I would. I ordered clothing for my husband’s winter trip and it did not arrive. Kohls uses UPS and it was not delivered yet Kohls has not refunded me. Their customer service is horrendous and unprofessional. Im out over $150 and all because the UPs driver dropped off my package in some random spot, not my home, and they call it proof. I will never purchase anything that requires delivery feom them again. Zero help AVOID THEM AT ALL COST BUT IT WILL COST YOU.

I bought a lot of things from Kohl’s over this Christmas holiday and I had to return quite a few things every time I return stuff they gave me less money than what I bought it for and they also gave me Kohl’s cash not money back money back. I know for sure, I did not use Kohl’s money. They don’t care they’re not helpful. They just continue to rip people off by buying things returning them at lesser value than what you paid trying to push Kohl’s cash on you and then people re-buying the same items where they ripped off other customers.

I am sharing this experience to highlight a gap between policy and fair customer outcomes. I purchased a suitcase from Kohl’s on December 1. It was used once and immediately showed a defect with the telescoping handle. Store staff confirmed it was eligible for exchange, but the item was not available in-store. When I asked if a replacement could be ordered as part of the exchange, I was told this was not possible and was instead advised to repurchase the item online at full price, 269.00, and then exchange it. This would have required fronting several hundred dollars, which is not a reasonable expectation. The only other option offered was a return, but that would not have made me whole because previously earned Kohl’s Cash would have been deducted, even though the return was due to a defect and not customer choice. While employees followed policy, the policies themselves did not provide a fair resolution for a defective product within the return window. In situations like this, customers should not be financially penalized or forced into impractical workarounds to resolve a manufacturer defect.