Kohl'sReviews of kohls.com

The first guy was an idiot he didn’t know anything he didn’t want to do anything. So I hung up and I called back. I actually gave this guy a bad review which he was good. The first guy he needs to be fired

Spent an hour on the app selecting items I wanted to order. Got to the "ship to" screen and my state wasn't in the list in the drop down screen. Then my order just disappeared. I guess you don't want to sell to anyone in IOWA?

My package showed up 2 days late after I left town. The package was stolen. I tried to get a refund or replacement but they apologized and told me to contact the police. That's the last time I buy from Kohls.

Do not purchase from Kohl’s.com. I placed an order in error and tried to cancel it, 15 minutes later, and they said that 30 minutes went by which is not true and that the order could not be cancelled because 30 minutes had lapsed. The order was for hundreds of dollars. I tried cancelling it through the order status tracking website prior to calling and I could not cancel it utilizing that functionality. THIS IS BOGUS. I am a disappointed customer, and they do not seem to mind. WOW!!!!!!!

If I could give zero stars , I would. Always make my payments when I receive my statement via email. Was charged a late fee for making it "late" because I paid too early. Once my balance is paid off, will be canceling my cars. Horrible horrible customer service.

Kohl’s online customer service is completely useless. I got a refund for an order I never received in the mail. So I got a partial Kohls cash. I wanted to use that kohl’s cash for an online order to know that the kohl’s cash doesn’t work. I attempted to contact kohl’s customer service online chat for two weeks now. And they’ve placed a request to give me a new kohl’s cash but nothing was given. Very unfair and upset about how they deal with customer service situations.

I ordered a Kenmore vacuum cleaner on-line. Received the order within a week, however, it was NOT the vacuum I ordered. Off I go to the store to return it. The customer service lady was very nice and told me since I had used coupon/promos on my order to CALL customer service to reorder instead of using the store kiosk or my personal computer. The man at corporate customer service was also very polite but told me that THAT 30% coupon was no longer valid but he “would talk to his supervisor”. Came back saying there was nothing he could do because there wasn’t a “valid coupon right now”. SERIOUSLY?!?!! I said but YOUR warehouse made the mistake by pulling the order incorrectly!!!! “I’m so sorry but there is nothing I can do”. So on top of losing out on a coupon worth $105.00 I also lost the $40.00 in Kohl’s cash that I had earned on that sale!!! I told him (politely) that I was extremely unhappy with Kohl’s over this and that I WILL be cutting up my Kohl’s card and NEVER shopping Kohl’s again!! All he said (very politely) was “I’m sorry. Have a nice day.” UUUUGGGHHH

HORRRRRRIBLE! DO NOT ORDER FROM KOHLS ONLINE. THEY ARE HORRIBLE! IT TOOK 3 MONTHS TO GET MY ORDER!! LIKE OMG!