Kohl'sReviews of kohls.com

Latrice was fantastic. Great personality and it made my experience enjoyable

My wife placed an order on line to be shipped to our daughters address buy the confirmation said it would be shipped to our address. they say the order is in immediate fulfilment and can not be corrected. so we called their customer support in the Philippines. the agent was useless so we got a sup. she said no problem the mistake on their part would be corrected i just got a text message the order was cancelled and a threat saying they would not help in the future with refund due to our mistake. WHAT? It was your stupid Company/ Agents that messed up the order in the first place. The lesson BUY AT Your OWN RISK!!!!!!!. I Will not be doing any more Business with This Incompetent On Line Retailer.

I was returning items at the store that were purchased on line. Very unpleasant Elizabeth said that the shirt is too old to return. I said I purchased it last week. Then she said this is not a receipt. Yes it is. Then she said there is no order# on it. Yes it is. Then she said I did not purchase it from Kohls. Yes I did. OMG. What an unpleasant woman. Yikes

Do not shop here if you value honesty and good customer service. Not only terrible customer service (CS), but practices bait and switch with it's products. Kohl's advertised Bowflex 552 adjustable dumbbells on Offerup. When I clicked on it the Offerup ad I was taken to a Kohl's web page. There are a total of 5 pictures on the page all showing and referencing the dumbbell. Within the product description area here is also a description of a Barbell Stand as well as the product features giving all the information regarding the dumbbells. T I ordered the Dumbbells and the next day got a shipping notice about a barbell stand. I called CS and discussed the issue with and agent and was assured it was the dumbbells, not the stand that was being shipped. The following day the stand was delivered. After 2 calls to agents who only offered to have the stand shipped back, I asked to speak to a supervisor. The supervisor made the same offer and said I could get a $20 Kohl cash gift card. When I asked to speak to a manager, the supervisor informed me the manager would make the same offer and it would be a waist of time. I stated I still wanted to discuss it with the manager at which time the $20 Kohl's Cash was increased to $100. I said no thank you and was told no managers were available and my contact details were taken for a call back. I wrote to the CEO, Michelle Gass, letting her know all about this issue. Two days later, Janis, from "The Executive" office called me to let me know there was nothing wrong with the web page and "assured me" Kohl's does not in any way practice bait and switch. When I asked Janis, her position she stated she works in "The Executive office of Kohl's". When I asked her title she said, "Assistant to the President." I asked if she meant the President of the Board of Directors and she said, "No, the CEO" and assured me she knew who she worked for. This was the first clue that something was wrong as there is a huge difference between a President of the Board and a CEO. Janis stated she had "thoroughly investigated" the matter and that I was just confused. She also went over my return options ad-nauseum. I walked her through the discrepancies on the web page. She attempted to tell me the tray the dumbbells were setting in was the barbell rack. (So much for the thorough investigation as the trays are in no way a rack). I asked Janis to go to the Bowflex web site and look up the barbell stand. She did so and then agreed it was completely different than all the images on the Kohl's web page. She reiterated the same solution and apologized for MY confusion. She asked me what solution I wanted and I told her, I would take the stand back to the store thus saving them shipping cost, they could rescind the Kohl's Cash card and then ship me the dumbells I had ordered for the price I paid. She flatly said that was not possible. 100% Bait and switch and when they are caught, they try to pay you off with the least amount they can get away with. Do not shop here if you value honesty and good customer service.

Seems everything I order anymore they say it will arrive a certain day and then they change the days at least 2 xs later. If you're going to order a gift don't ever expect it on time!

I ordered a vase arrived today , when I went to pick it out of the box the whole bottom of the vase was shattered, slit my finger. TERRIBLE packaging. Yes they will send me another one and hopefully they package it right . I’ve never ordered from khols online so I didn’t realize how crappy they package their sh!t. I will leave another poor review and never order from them again if the next one comes the same way

Bought glassware online, arrived broken. Poorly packaged, not enough cushioning to minimize movement during shipping. Kohl’s shipping department fell asleep on their packaging. A waste of my time.

I visited kohls on the 12 of April. I had just lost my father on the 11 of April. Going in to pick up a shirt and a tie for his burial did not have a clue about men sizes. A young man came by to help me.His name was Carvis he help me with everything and gave his condolences he really was their for me.