Kohl'sReviews of kohls.com

Run by the "woke" crowd. They sneer at the "low life" customers while ripping them off. Why shop there?

If I could give Kohl’s a -10 I would. I had an order that was never delivered to my home. I live in Ohio not New Jersey when they incessantly asked me to pick it up. I have called 8 times and each time I was told the refund was coming. It has been over a month and each time it never comes. I am sick of hearing that it is coming. I will never shop your joke of a company ever.

I put in a big online order but didn’t look close enough at my information. My order was shipped to a previous address-an out-of-state apartment complex. I didn’t catch my mistake until some of the items had already been delivered. I called kohl’s in a panic and they reimbursed me for the whole $350 order, even though some of the items had already been delivered. I was so surprised they offered to do that because it was my own mistake, not theirs. They won me over as a customer. Thank you Kohl’s!

I ordered perfume online and when it delivered it was packaged in a small bag with no protection and when I opened it the box was crushed and the perfume had leaked out completely emptying the bottle.

first and last time in the store . Did not want to open an acct but the associate talked me into it , fine, I did open the acct I got the disc. offered and I went home. the next day I returned to the store to bring back some items that did not fit ( i did not try anything at the store ) got on the 12 people before me line just to get to the counter and have the associate tell me that WE DONT TAKE RETURNS HERE . go to the back of the store where there is a dark hidden hole on the wall called CUSTOMER SERVICE AREA . There is NO SIGN directing the customers to the RETURNS /CUSTOMER SERVICE DESK anywhere YET the AMAZON returns signs were everywhere. Back to me, I went to the Customer service desk and I got back on the 12 people in from of me line again made my returns , got stripped off the disc previously received for opening the account, (did not want to argue )stupidly purchase some other items and when home. Needleless to say I will pay my balance and close this account. 1st impression is usually the correct one.

I placed an order online for four expensive pillows. I only received three. When I did a chat online the person made it worse by telling me I ordered 12 pillows and he would give me credit for the 8. When I asked if a manager could call me back he ended the chat, which I printed in case anyone from Kohl's does care. I don't know how to prove I only received 3. I'm going to cut up my Kohls charge card which I've had for over twenty years.

Finally deleted online order. Could not scan my card, no expiration date on card, asked me for address and phone after I was signed in and had to re enter it because I clicked somewhere else. Tried browser version and app. Gave up.

For the first time ever I cancelled an online order while placing it. Had two items in cart - neither available in local Kohl's. I called to see if they'd waive shipping fee, as they have done many times in the past when items were not available in store. The rep said it is no longer possible. Suggested I drive to store and connect to the wifi to get free shipping. Not doing that!! So they missed out on the order, as well as future orders. Congrats, Kohl's.