Kohl'sReviews of kohls.com

Online ordering and customer service help with Online ordering is awful!!!!! They do not speak English very well. They don't understand at all. They can help. This is a sure guarantee to get your blood to boil!!!! Then they say our computer is acting up call back in 25 min. Customers call in to get someone with knowledge and can help not the run around!!!

I LOVE Kohl's & your merchandise. I only have 1 complaint. Your shopping carts in your Augusta, Maine store are terrible !!! In short supply as well !! Short little things that you push like a baby stroller & even with few people in the store you can never find one !!! I really wish you would address that issue !! My shopper friends don't like them either !!! Surely, there are better carts out there somewhere !!!!!! Thank you.

I went to KOHL's on 11/12/21in Oviedo. When I went to pay for my items the cashier named Joyce was so professional, super helpful, friendly and pleasant to chat with. I wish there were much more people like her. Hope she is there when I return. Love the way she provides CUSTOMER SERVICE. Thank you Joyce!

I would give 0 stars if I could. I ordered online an e-gift card, which processed normally and I received a confirmation email. However, about 20 minutes later, I received another email saying that they couldn’t complete the online order, but gave no reason. I called and was told it was a security issue that would be fixed by the representative if I placed the order again and provided the new order number to the rep, who would ensure it processes correctly. She said she did. A while after, I got an email confirmation of the order, another email came through that it also failed. I checked with my bank… no issues with the card. Soooo frustrated and now I am quite late for this e-gift card. Ridiculous service.

My family has been a loyal customer for 30 years, that’s right 30 years, but as of tonight you have lost us as a customer. Your new Sephora area photographs of gay and lesbian representations your promoting on your walls sickens us. We shouldn’t have to explain to our grandchildren why two men or women are intimately viewed. Our extended family consist of 64 members all are finished with Kohl’s.Also,our neighbor’s and their extended family are following in our footsteps. Why can’t you stay out of this political sick culture and be brave and not succumb to it? Good luck with the customer’s you think is your future as you lose your 30 year loyal ones.

I purchased boots that didn’t fit, when I wanted to return them they only offered me $2.88 back and couldn’t explain to me why!

Went to Kohl's in Bismarck, ND. Tried to use their kiosk to order some kitchen rugs... the kiosk was frozen up. They called for somebody to reset the kiosk... nobody came. They told us to go the kiosk in shoes.... it was down too. Tried to order over the phone at customer service. They wanted a credit card.. gave them a credit card... said they won't do it... they need a Kohl's card. Gave them a Kohl's card. They said we don't take orders over the phone. This isn't me calling them, it's their own people calling in from the customer service desk and identifying themselves with store information and ID. Kohl's customer service is a joke, and we all laugh about Kohl's at parties and gatherings now. It has become our inside joke whenever something is complete horsesheite... it is has been Kohl'd. Pretty sure this will never hit their website as they will just delete what isn't good for them. I wish I could give them a below zero rating, they don't even deserve the default 1 star that we are forced to give them just to be able to post. #neveragain

I was charged 2 times for 1 purchase. And when I called customer service to get it fixed they said I had to file a dispute with my bank.