Kohl'sReviews of kohls.com

Veterans Beware Last Thursday we went to Kohl's because they advertised a 30% discount for Veterans but got to checkout and it did not apply to our order and I should have read the small print. Veterans , please get the word out...very important, we must protect each other.

My bank account was charged twice for one statement payment of $121.37 THIS IS STEALING FROM A LOW INCOME MOTHER A POOR SINGLE MOTHER THAT WORK HARD MY MONEY $121.37 can do alot for me and my family,black Friday is next week and your customer service process a bill of $57.43 that's not due until next month now my remaining credit is $63.94 then telling me YOU WILL RECEIVE A CHECK IN A FEW WEEKS.STEALING STEALING!!! I NEED MY MONEY TO SPEND FOR BLACK FRIDAY.

I HATE KOHL'S! I called customer service because my coupons were not working on-line. The agent had such a strong accent, I could barely understand what he/she were saying. Sounded like a female but has a boy's name...? Waited for a supervisor, at lease 15 minutes because they could not tell me why the coupons didn't work. Finally, the supervisor figured it out because the items in my cart are excluded from coupons, i.e., Nike! Why bother with coupons?!?! I've had a lot of problems over the years and this put me over the edge! NO MORE KOHL'S!

Something has happened to Kohl's. I ordered a raincoat and never received an order confirmation, so I contacted their online customer service rep about this. They did not address my question and their response was nonsensical. The good news is the jacket arrived, which is great, and I still like the merchandise, but Kohl's customer service has really tanked.

I purchased an item for my daughter, a two piece set. When I got home I discovered that the sizes were mismatched. I tried to call the store to see if they had the correct pieces and if they could hold them for me but after 30 minutes of waiting, I hung up. I went back to get the correct sizes and they did not have the exact set I bought any longer. Their exchange policy states as long as it is from the same department, same price point, and same brand you can do an exchange. It was all of those things. The only difference was the color. They refused to do the exchange. There is no way to call an 800 number and get a person. It took 10 minutes of me arguing and finally the store manager came over and helped. he said yeah of course we can do that. He said see how easy it was? But it wasn’t easy because I had to argue for 10 minutes to get him over because no one else was going to do it. If someone buys you something you cannot exchange it unless you are exchanging it for the exact same item. Their return/exchange policy is horrible and the customer service is nonexistent.

This has been the most frustrating card we ever gotten and are going to cancel it. Literally we have spent almost 4 hours of our life on the phone trying to get help and they just repeat their id number and when they can't understand what you are trying to tell them - they disconnect you. Honestly, they will wonder in time why no one will buy from them!

Worst online ordering experience ever! Don't do it! I ordered $32 worth of socks. Within 15 minutes of getting an email saying my socks had been delivered via USPS, I checked my front porch and mailbox and, no socks! It took me three days to find a customer service number, and I called and got a woman in the Philippines. She kept saying she had resolved my problem, because my socks had been delivered. I kept saying my socks had not been delivered. I asked to speak with a supervisor, and she kept telling me her supervisor was too busy. She then finally offered to send out a replacement order. We'll see if it arrives. No company should hide their customer service, or have such lousy customer service! No more Kohl's online for me, ever!

Worst customer service ever ! cant get anyone online and when you do they don't understand what you are saying They are from another country .