Kohl'sReviews of kohls.com

Have been a cardholder since 2012. Have recently had an issue with mail not reaching us and in trying to get online to fix it I found out that I wasn't a "secondary user" to make changes. My husband spent 35 min on the phone correcting that. Since then I still haven't been able to register my card. I called the representative (for a third time) and was rudely told that I'm still not authorized, plus they didn't change our address correctly either. They didn't care AT ALL that it is a mistake on their part they just kept to their script. Terribly frustrating. Horrible customer service.

11/22/2021 - I was a very satisfied 17 year Kohl's customer. On 8/31/2021, my account was deleted, for no apparent reason. I called customer service but they told me once my account gets deleted, they cannot bring it back. Because Kohl's was one of my long used credit cards, their deleting me, caused my credit score to dip dramatically. When I told the associate I was talking with about what happened, he politely told me it was Kohl's policy not to bring back deleted customers. That I needed to reapply. Of course reapplying won't bring back my longevity of use of my Kohl's card. I suggested that Kohl's needed to update their policy to only delete customer accounts where a customer has asked to be deleted by the customer. The Kohl's employee stated the only thing they could in that it is Kohl's policy not to bring back deleted customers. Needless to say, it was not a very pleasant experience. I will not be reapplying for a new Kohl's credit card. Of course it is not a big deal to Kohl's, they have many other customers.

Worst customer service ever. The company will not do a price adjustments when it states on the website they can within 14 days. I’d advise taking your money elsewhere where you can verify you will get the best deal.

I brought a sweater cost was $59.00 sell price $42.99. Got home the sweater wasnt in my bag. Called they gave me the run around. They knew my husband and I want to know what happened to it. Wont look at the camera so they would know it wasnt put in the bag. Put on hold then came back on the line 3 mins later said the other cashier's seen the lady put it in the bag. First how did they see her put it in the bag when her were dealing with the customer's in their on line. Also they just happened to see and know exactly this specific sweater. There is no way they seen the lady put it in the bag.

I went to the Quakertown, PA store to look for two things for Christmas that I could not find. I went up to customer service and Megan greeted me with a smile and asked how she could help me. I told her I was looking for two things for Christmas and could not find them. Would you be able to help me with the kiosk to place an order? Megan smiled and said sure! Not only did she find them in a quarter of the time it would take me, she did it with a great heart! See, what Megan didn’t know is I struggle with my vision and I feel like God sent me this angel to help me through my day. Thanks Megan and keep up the good work!

In early September, 2021, I went into our local Kohl's, one of the very last places left in our small city to buy men's clothing. At checkout, the cashier all but begged me to sign up for a Kohl's card. I figured I would, since I would save 30 percent off my purchase. It has now been over two months and I am still waiting to receive my Kohl's card. I have tried contacting them by phone, and there is no way to speak to a live human being, no matter how many times I call. I tried chat, but that has not worked either. Meanwhile, I am being deluged with Kohl's spam emails everyday in my inbox. I've tried unsubscribing, but they keep coming. Overall, it has been a bad experience, and I will not be returning.

The woman doing the Amazon returns at the route 31 store in Liverpool 13090 is the most miserable person I have ever met. She is nasty to every customer, every time. I greet her with a big good morning and she is nothing but nasty. One guy next to me said he dreads making these returns and that he's going to stop going to the store because of her. I agree, Everytime she is just rude and insulting. She is the face of your brand. You decide.

Crooks! Billing is miss leading. Charges added to account with no notification. App will not let you pay until you say yes to marketing scam.