Expect Great Things when you shop Kohl?s for apparel, shoes, accessories, home products and more! Find top brands at great prices at Kohl?s today!
Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Debra A.
I would give it 0 stars. I ordered a microwave online and cancelled my order the next day. They billed me but I NEVER received credit. I called their customer service 5 times and all they would say is give it time. I ended up disputing it with my credit union and they gave me the credit. They shouldn’t had to when it was Kohls fault. Will never order online with them again.
mike R.
Customer service at Levi told me there is a different quality of product for Levi at places like Kohl's. I bought a pair of 505 Took them home washed them in the rear pocket tour 8" deep price $35.99 Went to outlet $ 30.00 lesson learned
Chelsea R.
Never received my online order. It claims to have been delivered. They said they could offer a refund or replacement. When I requested the replacement item they said it was no longer in stock. The same thing happened last year. I wanted to buy a coat for my toddler…. I ordered the jacket in November…. It arrived February. Worst online ordering experience!
Chris
On hold for more than an hour. When someone answered the phone they told me it will be another hour and to call back. The problem is is when I call back I’ll be again at the end of the queue. My basic problem is I added an item to my cart and try to use a gift card that I had after repeated attempts and failing to recognize the gift card number I refresh the screen and the item that I wanted was no longer in stock. Very frustrating. I asked him to have a manager call me back and asked him how long it would take and he said possibly a half hour or so. I doubt that that’s gonna happen. Giving up on Kohls!!!!
Lucila Maldonado M.
I tried to make a purchase with my debit and credit card and the order was canceled. I thought it was because my card is foreign Mexican. I asked a family member to make the purchase with his American card and he also got his order canceled. We tried 5 times with a debit and credit card 😡Unable to make an online purchase. ¿How this store won't accept foreing debit card but Walmart and JCPenney does? 🤔
Kay
ABSOLUTELY WORST COMPANY EVER!!!! THEY SHIPPED MY ITEM WITHOUT A SHIPPING BOX/PACKAGING, DELIVERED TO MY HOUSE WITHOUT ANY BOX COVERING THE ITEM. WORST PART WAS THE ITEM WAS A GIFT AND THE PERSON I WAS GIFTING IT TOO SAW IT BECAUSE IT WAS SHIPPED AND DELIVERED WITHOUT A BOX!!!! THIS IS ALSO HOW PEOPLE GET THEIR STUFF STOLEN!!!! HOW CAN YOU SHIP ORDERS WITHOUT PUTTING IT INTO A SHIPPING BOX OR ANY TYPE OF PACKAGING. THE LEAST YOU COULD HAVE DONE WAS INFORMED ME THE ITEM WILL BE SHIPPED WITHOUT A SHIPPING BOX! NEVER EVER EVER PURCHASING FROM THIS COMPANY AGAIN!!!
Angela M D.
They listed a kurig for $84. They never even had them in stock. The add came out on the 21st for there black friday sale. How ever they do stock one exactly like the sale one that is much more expensive. Total bate and switch. They won't give a rain check. They knew exactly the item I was talking about didn't even try to check for it somewhere else because they never even had the item in stock. Total scam. I'll never shop there again.
Brad C.
This is the worst login experience I have ever had. It seems like every single time I log in I get locked out and have to reset my password to something else. Its a combination of them having a horrible robot checker and that it gets locked after so many invalid captures. I will only order from Khols when its absolutely worth it just because the login experience is so awful.
