Kohl'sReviews of kohls.com

Goodbye Kohls... The service has degraded to a level I am just not willing to deal with. Your agents for Online shopping are rude, and most importantly NOT helpful in any way. The last person I spoke wouldn't hang up at the end of the call to try and have me end the call. She just sat there and didn't say anything while waiting for me to hang up. Why? Because the survey will come on the line automatically when the Kohl's associate hangs up. I made sure to wait it out and complete the survey...nice try though. I spent a lot of money on Christmas presents at Kohls. My last purchase will be my last for a very long time, if ever. It is always one thing after another. Also, don't waste your time calling the number (that you have to dig up) for online customer service. They just read what is already on your account for the order status. They won't tell you anything. They also refuse to cancel your order until it is delivered. That way you have to bring it in, or pay shipping back for the return. Kohl's cash isn't even worth the trouble anymore. I found plenty of other options to purchase online other than Kohls.

Purchased an xmas present 11-26-21 tracking info has never updated and they dk where my purchase is. I have to wait 2 more days for them to reorder or refund which I will not get the reorder by xmas and I loose my kohls cash which paid for part of the item and all I get is call back in 2 days. I called the store who can't help with online purchases and no response feom multiple emails.

I placed a large Christmas order, not realizing that I still had my old address on file. Once an order is placed it cannot be canceled. Customer service cannot change the shipping address and it can take up to 30 days for the return to show on my card. I asked how people are supposed to then get the products that they ordered without having the original order returned. The representative asked me to be quiet and did not answer my question.

You cannot cancel an order once you hit order. The cancel button is desensitized and says it cannot be cancelled, POOR CUSTOMER SERVICE!! ROBBERS!!

I took time away from my family on Thannksgiving to order Christmas pj's like I do every year. This year was so exciting because it will be my grandsons first Christmas. Kohls failed to ship the part of the order with his and his parents pj's even though the app should shipped. Now after 3 weeks I have to try to find some elsewhere. This is highly unacceptable

Ordered on line a pair of men's levis, was sent wrong pair, took to store to return and was not refunded shipping, this was Kohls fault not mine, so sent wrong pair and kept my money! So wrong, never order again!

Kohl's has a marketing program where you get to pick a product and pay just the shipping cost. It is a fraud. I did that. Put in all my credit card information and when the charge came up it was for 2 other products in addition to what I ordered adding up to almost $40. I contacted customer service immediately. Order placed 8:59AM, called to cancel 9:03. The rep told me it was too late the order had been processed. I asked to speak to a supervisor and was told I would be refunded immediately. Just looked at my email and my card was charged. THIS IS A HUGE SCAM. I've spent thousands of dollars at Kohl's and they should be ashamed.

I spoke someone who told me they would delete my 90 day late payments if I closed off the account and paid in full which I did and today I talked to Harold and he told me that they are not able to do good will deletions but they would refund a portion of my my late payment fee. I was told it would get deleted so I simply want my 90 day late payments deleted as agreed upon.