Kohl'sReviews of kohls.com

I have made plenty of orders through kohls.com and never had an issue. This time was a complete different experience. I ordered some roller blades for my grandson sized boys 6-9. I received them but they sent men's 6-9. I called customer service and had to speak with someone whose English was not very good at all. I had to have her repeat one word 10 times. She ordered another pair in boys and I got them today. They sent the wrong (same) size again in men's 6-9. I called customer service back and was told they would have to do a refund because I already did one exchange. It will be seven business days for the refund so now I'll have to spend more money for skates since I got the original pair during the Black Friday sale... Ntm they probably won't arrive before Christmas. I am extremely disappointed. Thanks for the Kohl's cash but it doesn't fix the issue. I can't take a chance ordering from kohls.com for Christmas gifts again.

Beyond frustrated! Placed an online order. It told me it was available at my local store and directed me to store pick up. So I was good with that. Got to the store pick up / sign in app was not working, ok I get Technology so I call them. They said the order will be right out. So I watched a young girl bring an order to a car that pulled in after me. She laughs and talks with them for 10 minutes... I'm saying to myself Lord I hope that's not the person supposed to be bringing my order out. Sure enough a few minutes later here the same girl comes!!! So I get home it's not the size I ordered!!! I called and they said they didn't have the size ordered! Why would you not cancel the order so now I have to stand in line and return something they should never have given me!!! So disappointed........😔

On the evening of December 13th, I visited my local Kohl's store in the DFW area to look for a snow boots that I had saw online. After finding an associate to help me we realized that none of the DFW area stores received this particular snow boot. So she suggested that I order the boots at the kiosk in the store to avoid the shipping charge. I thought that this was a great idea at the time however, I inadvertently gave the wrong shipping address for the order. The associate said no worries and gave me the phone number for Kohls.com. When I called Kohls.com the automated service said unfortunately you could not change a shipping address on any ordered product in approximately 30 minutes after purchase. Long story short, I called the phone number and it took me four minutes to actually speak to a human being. Once I was connected it was some one with a foreign accent that I could barely understand. At this time it had been 18 minutes from the time that I actually purchased the boots. Well within the 30 minute approximate window that they give for changing shipping addresses. I gave the customer service rep all of the vital information that she needed and she then told me the computer would not let her change the mailing address. I asked for supervisor and she told me that there were none available. Then she went on to tell me that she could just cancel the order and change the address. What that meant was they would hold my funds hostage for up to two weeks and I would have to re-purchase the product in order to change the mailing address. And if I chose to cancel the order they would charge me any extra fees associated with the product for their inconvenience. I would not recommend Kohls.com to anyone that makes mistakes because Kohls does not help people resolve their mistakes they actually punish you for making mistakes on this online service. The reason that I'm writing this post is because Kohls should not put on their automated line that you can change your mailing address within a certain time. And we know now that as soon as they take your money the order is processed. But that is not what their automated service said Kohls needs to fix their automated system to reflect what really happens in real time when you place an order on their website. I give Kohls.com a 0/5 in customer service satisfaction. I give the associate that helped me on my call a 0/5 in customer service because only thing she could do is read from a script and drop me into a on/hold black hole instead of providing me with someone that might've been able to escalate or figure out a way to help me change this mailing address within 15 to 20 minutes of a purchase. PLEASE DON'T MAKE A MISTAKE ON KOHLS.COM BECAUSE IT WILL COST YOU YOUR TIME AND MONEY!!!

Kohl's just lost my business as they're using lasership. Placed order with a Christmas present 11/27, and still don't have it on 12/13. Called Kohl's today since lasership's customer service is non-existent and they should be put out of business, and was told to call back in 3 days. What they'll do then who knows,if anything, but it will be too late for me to get my Christmas present. Too many hassles for me, I'll do my shopping in the future from someone who uses a reputable delivery service and maybe cares more about their customers experience.

So frustrated with Kohls I have always used them for a lot of my Christmas shopping Today I received 40% good for today only coupon. I went on and spent an hour picking things out only to get to check out and there is something in the cart not letting me use my 40 or my 30% off but it won't tell me what it is . Kohls I have done a ton of shopping with you and if this is how you are getting people to your sight as a tease I will not fall for your garbage again

Ordered shirt for home delivery. It was delivered with anti-theft dye tags attached. Now I still have to drive to the store.

Kohls website is awful. Really hard to navigate. Stuff is out of stock and they don't tell you. A mix of home and store delivery makes free shipping almost impossible. I've stopped shopping at Kohls period because of their lousy online shopping.

Negative 5 stars! Kohls has lowered my credit rating, not because I owe them any $ bit because I rarely shop there! I'll NEVER EVER shop there again!!!!!!!!!!!!!!!!!