Kohl'sReviews of kohls.com

I ordered 2 bicycles, on Kohls.com, total cost $393.12 on 11/21/21. This order was to be delivered by 12/2/21. I earned $105 in Kohl's cash, which I spent at the store, before it expired on 12/8/21. The order never came. I called on 12/4/21, and I was told neither bike was available. A few days later, one bike showed up, and my credit card was billed $393.12, the amount for 2 bikes. I called, and was told the second bike was not available. I asked for a refund of $196.56, half of the total, on my credit card, the original method of payment. I only got $121.93. I called back. The lesser refund was because of the Kohl's cash, although NO ONE mentioned this in the prior phone calls. I was told that the refund would be $196.56. Half of the Kohl's cash I earned ($105) is $52.50 (since I got half the order) so my refund should be $144.06, not $121.93. ($196.56-52.50). I had to argue a bit and speak with the supervisor, but I was told I would get this adjusted amount of $144.06. Part of the issue is, they should not reward all this Kohl's cash if they cannot fulfill the order. THE ONLINE SYSTEM NEEDS TO WORK WITH THE AVAILABLE INVENTORY. Plus, you have to spend the Kohl's cash quickly. My order was supposed to arrive by 12/2/21, before the Kohl's cash expired. I called on 12/4/21, and they said the order wasn't coming at all. Then, one bike shows up on 12/10/21. I needed to spend the Kohl's cash by 12/8/21, which I did. Then they tried to say I canceled the second bike, which I did not-it was not available, and that is not my fault. They said I requested a refund, which I did, because I got charged for 2 bikes when I only got 1 bike. At that time, they needed to tell me about the Kohl's cash adjustment, not just give me a lower refund, especially when they said I was getting $196.56. They are refunding the entire $144.06, which is fair, but I will not be ordering from Kohls.com again. He said the additional refund would take up to 7 days, so we will see. Another minor issue is, the customer service people are really hard to understand on the phone. Please BEWARE of ordering on Kohls.com and using the Kohl's cash. It is really mixed up and wrong.

Terrible, Terrible, Terrible web design which you begin to realize is very much intentional !! The “Manage Orders” is misleading because there is little or nothing you can manage. The minute after placing your order you can’t even change form a pick up to having it shipped. And don’t fall for the “Chat with us” because it is another completely automated system that if you are persistent enough and answer all the same questions several times, eventually lets you wait to actually chat with a human but it said 25 minute wait and I was #376 in line. My wait was more like 40 minutes and that was only to ask for the phone number for customer service as they don’t publish it anywhere on their website. Then you’re off to another automated system wait on hold for 20+ minutes listening to slow depressing music that makes you want to kill someone and then maybe even yourself. Then a live agent comes on and reviews your issues, but can not help make the simplest change on anything and suggests you purchase the items again and return the ones that have not been shipped yet, but will be shipped soon because they can not do anything to an order after the moment it’s been placed and is in “fulfillment” for those few days. ***Prediction: one day soon you’re be saying ... remember that store who’s name started with a “K”... wasn’t it called Kohl’s or something like that?? And they’ll be long gone... but don’t believe for a second it’s because they couldn’t complete with Amazon. It’s because they not only shot themselves in the foot, but in the head too. Bye bye... footnote: wasn’t able to leave zero stars, which is what they deserve.

KOHLS CUSTOMER SERVICE SUCKS. THEIR SUPERVISORS SUCK. NOT PROBLEMS SOLVERS. YOU ORDER A KIDS GIFT AT THE BEGINNING OF DECEMBER THAT IS SUPPOSED TO COME 12/16 AND THEY TELL YOU ON 12/20 THAT THEY HAVE NO IDEA WHERE IT IS AND THE ONLY OPTION THEY CAN GIVE YOU IS TO SHIP A NEW ONE STANDARD SHIPPING TO ARRIVE IN JANUARY. MY ONLY CONTACT IS A PERSON IN CENTRAL AMERICA THAT IS SUPPOSEDLY A SUPERVISOR THAT HAS NO MORE POWER OVER "THE SYSTEM" THAN THE OTHER TWO CUSTOMER SERVICE REPS I SPOKE TO. 😡

I placed an order on line. Received partial order but it stated full order was shipped. I called and after 15 "press this number" and listening to how I could use the kohls.com website, I finally got a person. She reshipped what was missing and told me I would get it 12/27. I said NO, just cancel it and credit my account. She then decided she would expedite the shipment and told me "she would not charge me for that." like she was doing me a favor.. I tried to place another order on line this morning as I had $70 in Kohls cash that was expiring 12/19, today. The website showed my kohls cash, when I clicked on it to use it, I got a message they were having a problem and were working on it, check later. After trying 3 more time today, I finally called. That again took 15 times of pressing a number, listening to how I could use the website, etc.. before I finally got to talk to someone. She placed the order for me. They better get their website issues straight. I thought I used that $70 in kohls cash on an order before today and after it was place, realized it took my 40% coupon but did not use the kohls cash. It is so bad that Kohls needs to do something or loose customers. While in the store today, I was looking at a George Forman grill. Price was $129.00, I was looking for recipes on line while in the store, trying to figure out if I could use it enough to buy it. When I clicked on it, it brought me to Macy's website. Not sure why but they had it listed for $59.00 BIG difference in price. Guess where I placed my order?

This store made me sick and frustrated. Pickup order were missing items which I never had in my lifetime in any other stores. If I am asking for my Losses nobody take care of it. Customer Service chatting and calling have a long line of waiting for more than an hour. spent whole day but found no solution agents are misleading and made false promises.

I am disappointed that you discontinued Dana Buchman line that was the best I don't shop at Kohl's as much now

Kohls used lasership for part of my order and 3 1/2 weeks later I’m still waiting!

I placed an online order. I won't ever do that again. I made sure all items were available for pick up at one store. I placed the order, only to find out about an hour later after I looked at the email confirmation that a majority of the items were being shipped to my home. Unfortunately I no longer live at that address, or even in that city, so I called and thought this should be easily corrected. Nope, boy was I wrong. First, the call center is overseas somewhere, not sure where but I couldn't understand them and they couldn't understand that I needed there help to either cancel the order or change it to PICK UP ALL ITEMS AT ONE STORE. Nevertheless I then went to that store and received very good service in Bismarck, ND from Shalyn, however, she too could not even make the change and she also had to call the 855 number and they didn't help her either. You better hope you never make a mistake on their website when placing an order because getting the situation corrected is not easy, and might be impossible without just disputing the charge on your credit card.